Job Overview
A leading organization in Dubai is seeking an experienced Manager – Technical Services & Aftermarket to oversee aftersales operations for its Fire Fighting Vehicles division. The successful candidate will be responsible for delivering high-quality technical support, maintenance services, warranty management, spare parts operations, and customer service while driving aftermarket business growth and ensuring maximum fleet availability.
Thank you for reading this post, don't forget to subscribe!Key Responsibilities
- Lead technical service and aftermarket operations for fire fighting and emergency response vehicles.
- Develop and implement strategies to improve aftersales performance and customer satisfaction.
- Manage commissioning, preventive maintenance, inspections, repairs, breakdown support, and warranty services.
- Supervise service engineers, technicians, workshop teams, and regional field service personnel.
- Monitor service performance through KPIs such as response time, fleet availability, first-time fix rate, and service profitability.
- Provide technical guidance on fire pumps, foam systems, hydraulic equipment, vehicle electrical systems, and emergency vehicle technologies.
- Coordinate warranty claims, technical investigations, and product improvement initiatives with engineering and quality teams.
- Expand aftermarket revenue through Annual Maintenance Contracts (AMC), spare parts, vehicle upgrades, retrofits, refurbishment, and technical training programs.
- Build strong relationships with customers across government, airport, industrial, civil defence, military, and municipal sectors.
- Prepare service budgets, monitor operational costs, and improve overall departmental efficiency.
- Ensure compliance with company policies, ISO standards, safety regulations, and OEM service requirements.
Required Qualifications
- Bachelor’s degree in Mechanical Engineering, Automotive Engineering, Electrical Engineering, Mechatronics, or a related engineering discipline.
- MBA or Master’s degree is an advantage.
- Professional certifications in Service Management or Project Management are preferred.
Experience Required
- At least 10 years of experience in technical service, aftermarket operations, or maintenance management within commercial vehicles, heavy equipment, defence vehicles, or emergency response vehicles.
- Minimum 5 years of leadership experience managing technical service teams.
- Previous experience with fire trucks, ARFF vehicles, hydraulic systems, or specialized automotive equipment is highly desirable.
- International service management experience within GCC or global markets is a plus.
Skills & Competencies
- Technical service management
- Fleet maintenance and reliability
- Warranty administration
- Root cause analysis (RCA)
- Preventive and predictive maintenance
- Fire fighting vehicle systems
- Hydraulic and electrical troubleshooting
- ERP and CRM systems
- Customer relationship management
- Leadership and team development
- Strategic planning and commercial awareness
- Performance analysis and KPI management
Why Apply?
This role offers an excellent opportunity to lead technical service operations for a globally recognized fire fighting vehicle business, contribute to customer success, and drive aftermarket growth while working on advanced emergency response vehicle technologies in Dubai.