Luxury Sales & Customer Service Specialist

Full Time

Transguard Group

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for a Luxury Sales & Customer Service Specialist for our trusted client to be based out of Dubai.

Job Details:
Constantly prospect and develop new relationships and connections in order to drive business. These include: Stylists, Bloggers, other Instagram personal shoppers, boutique owners, sales associates, individual consignors, and others.
Maintain highest standards of corporate and customer identity and transaction confidentiality.
Quickly answer and get back to customers’ inquiries across all channels including store, website, email, Instagram, WhatsApp, phone, and others.
Work directly with the brand to meet the aggressive monthly sales and consignment targets.
Aggressively use all direct network of contacts and referrals to attract customers to buy online and offline in order to increase sales and consignments.
Build a great relationship with customers and become a fashion advisor to present how the products available can meet or upgrade their fashion taste.
Meet with consignors at the store or pick-up their luxury merchandise from home or any other location of convenience for the client.

Process consignment payouts to customers after getting founder’s approval and reflecting the payment in the system once paid.
Authentication & Brand Compliance:

Pricing luxury items based on current databases and competitive research in region.
Maintaining product condition standards, rejecting defective consignments.
Locate brand identifiers such as holograms, date codes, authenticity cards and hallmarks.
Evaluate quality of materials and construction.
Research items to determine style, name, season, and retail price and obtain approvals.
Learn how to spot fake products.

Reviewing items not normally accepted for brand or product category and discuss with founders.
Ensuring that no products is sold without authentication done.
Website Content & Inventory Management:
Shop cleaning and organizing on daily basis.
Ensure that all deliveries and logistical matters are managed within 24 hours of receiving payments for the orders.
Review prices regularly and make any possible recommendations to the founders. Once price changes are approved, proceed with changes online and in store.
Regularly clean up any missing or inaccurate data on the system.
Ask all first time customer and walk-ins to sign up online.

Receive customer consignments online and offline and process them through the system. Consignment prices must be approved by the founders during the first 3 to 6 months only until the candidate is fully ready to handle this task directly. Cash buys always needs founders approval.
Publish new products on the website. Carefully Research items, prepare descriptions, clean the product, take proper attractive photos, take measurements, and write up features and condition details of each product in line with set company standards.
Create orders for items sold online and offline.
Constantly update the system with any changes in products, prices, etc..
Return expired consignments and update the system accordingly.
Report any issues on the website and social media accounts to the founders.
Manage cash counting and closing at the end of every day and send the founders a brief email about the total number of order and consignments number and value.
Ask customers to do Google rating on the spot after every sales order.
Price tagging products published online.
Removing expired or early terminated consignments from display and online.
Posting products and promotions on social media as per founder’s instructions.
Management, Administration, and Collaboration:

Liaise with other team members in Bahrain stores, Dubai store, and other locations to drive overall sales growth.
Manage the team in Bahrain store as and when more full time or par time resources are hired.
Liaise with supplier, landlord, all other stakeholders.
Identify ways to reduce operational costs and increasing profitability.

A strong sales ability and mentality paired with an entrepreneurial spirit, Demonstrated track record and hunger to meet & exceed monthly sales targets.
A strong negotiation skill to convince customers to buy and consign while aiming to achieve the highest sales margins on every product.
Preferred candidates with at least 2 years of work experience in luxury retail and fashion with a great understanding of premium brands that company focuses on and showing willingness to follow/learn new trends and releases across all brands.

A strong research skills using the web, by phone, and others to evaluate products and define the ideal prices for products.
A great photography and videography skills.
Ability to work nights / weekends when needed to accommodate the client’s request for an appointment.
A good understanding of social media platform, especially Instagram, Facebook, and Tiktok, and how to use them to drive sales and footfall.