L&D Consultant Jobs in Dubai, UAE | Retail & Corporate Learning.

Job Overview

Al-Futtaim Retail is seeking an experienced Learning & Development (L&D) Consultant to support capability development across its retail and corporate business operations in Dubai, United Arab Emirates.

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The L&D Consultant will design, develop, and implement innovative learning solutions that address business needs and deliver measurable outcomes. The role focuses on developing facilitators, managers, and learning delivery partners while strengthening coaching, accountability, performance, and continuous learning across the organization.

The successful candidate will combine instructional design, experiential learning, digital learning, stakeholder management, data analysis, and creative engagement to develop practical learning solutions that can be applied effectively in a retail business environment.

Key Responsibilities

Learning & Development Strategy

• Develop facilitators, managers, and learning delivery partners to increase the reach and impact of learning programs.
• Build a strong culture of coaching, accountability, continuous development, and consistent performance standards.
• Design strategic, outcome-focused learning architectures aligned with business objectives and different organizational needs.
• Ensure learning solutions are commercially relevant and connected to practical business outcomes.
• Translate business requirements into effective learning interventions, from initial diagnosis and needs analysis through instructional design and implementation.
• Develop brand-specific learning solutions based on business priorities and learner requirements.

Experiential and Digital Learning

• Design and implement innovative experiential learning programs that encourage practical application and engagement.
• Use simulations, business games, board games, digital learning journeys, workshops, and team-development events to create engaging learning experiences.
• Incorporate modern learning methodologies and digital solutions into training and development programs.
• Develop creative learning campaigns using visual, digital, and design tools to increase learner participation.
• Continuously evaluate learning approaches and identify opportunities to improve learner experience and business impact.

Stakeholder Management

• Build strong relationships and professional networks with internal stakeholders, managers, facilitators, and external learning partners.
• Use a consultative approach to understand stakeholder requirements and recommend suitable learning solutions.
• Communicate learning strategies and business benefits effectively through presentations, visual storytelling, and data-driven insights.
• Position Learning & Development as a strategic business partner and contributor to organizational performance.
• Collaborate with retail and corporate teams to identify capability gaps and development priorities.

Learning Delivery and Quality

• Oversee learning program delivery to ensure consistent facilitation standards and high-quality learner experiences.
• Support facilitators and delivery partners with appropriate guidance, tools, and resources.
• Ensure disciplined execution of learning programs and maintain engagement beyond classroom-based training.
• Monitor learning effectiveness and identify opportunities for continuous improvement.
• Ensure learning interventions are practical, relevant, scalable, and aligned with business requirements.

Data, Reporting and Continuous Improvement

• Use Excel and other reporting tools to analyze learning data and generate actionable insights.
• Prepare learning reports, performance dashboards, and program updates for stakeholders and management.
• Analyze learner engagement, program performance, and business outcomes to identify improvement opportunities.
• Use data and feedback to enhance learning programs and support informed decision-making.
• Track the effectiveness and application of learning solutions in the workplace.

Retail Business Alignment

• Develop a strong understanding of the retail industry’s commercial and operational requirements.
• Align learning and development priorities with retail business objectives and workforce capability needs.
• Design development interventions that address real-world retail challenges and operational requirements.
• Support business teams in developing the capabilities required to improve performance and customer experience.

Required Skills and Competencies

• Strong expertise in instructional design and learning content development.
• Experience designing innovative and experiential learning solutions.
• Excellent stakeholder management and relationship-building skills.
• Strong consultative communication and presentation abilities.
• Data analysis and insight-generation skills using Microsoft Excel and other reporting tools.
• Ability to use digital technologies and creative tools to develop engaging learning campaigns.
• Strong understanding of learning methodologies, adult learning principles, and capability development.
• Ability to manage multiple learning projects while maintaining quality and delivery standards.

Qualifications and Experience

• 7+ years of professional experience in Learning & Development, organizational development, training, talent development, or a related field.
• Proven experience designing and implementing experiential learning solutions, including simulations, business games, digital learning experiences, and workshops.
• Strong understanding of retail commercial and operational requirements.
• Experience developing learning architectures and translating business requirements into learning interventions.
• Experience working with facilitators, managers, internal stakeholders, and external learning partners.
• Proficiency in digital design and content-creation tools such as Canva, Adobe Illustrator, and Vyond.
• Strong Microsoft Excel and data-reporting capabilities.
• Excellent communication, influencing, stakeholder management, and project management skills.

About Al-Futtaim Retail

Al-Futtaim Retail is a major retail business operating across the Middle East, Africa, and Asia. The business has developed partnerships with internationally recognized brands across home furnishing, fashion, food, lifestyle, and other retail categories.

Its retail portfolio includes brands such as IKEA, ACE, Toys R Us, Marks & Spencer, and brands from the Inditex Group. Al-Futtaim Retail has also introduced brands including Watsons and B&Q to markets in the Middle East.

The organization operates across multiple countries and brings together a diverse workforce representing more than 100 nationalities. Al-Futtaim Retail focuses on developing talent, strengthening workforce capabilities, and adapting its retail business to changing customer and market requirements.

Job Details

Job Title: L&D Consultant
Department: Learning & Development
Business: Al-Futtaim Retail
Industry: Retail / Corporate Learning & Development
Experience: 7+ Years
Location: Dubai, United Arab Emirates (UAE)