Key Account Manager

Full Time


Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

Responsible for achieving revenue growth through the development of new business and maintaining existing customers in line with Aramex commercial strategies

  • Roles:
  • Act as the customers’ main point of contact, working closely with different Aramex stakeholders to
  • respond to all customers queries, problems or issues
  • Build a strong relationship with customers key decision makers on both strategic and operational
  • levels to maximize revenue growth and minimize attrition rate
  • Ensure a healthy balance of revenue growth from organic and new business generation based on
  • proper customer profiling
  • Ensure customers are using cost effective services channels and increase use of automation
  • Drive the tender process within the sector working closely with the tenders’ team
  • Constantly build market & customer intelligence in the respective sector
  • Constantly create revenue generating channels from cross selling, upselling and new business streams
  • Ensure best sales practices to meet customer needs and expectations and capitalize on growth
  • Enhance customer loyalty by delivering customized tailored solutions
  • Collect required customer information and documents to ensure proper customer onboarding and efficient operational handover
  • Regularly reviewing customer performance and targets to ensure coming up with plans to help achieve and exceed targets set
  • Work closely with the sector head to set AOP (annual operation plan) based on existing customers profiling, forecast and data analysis
  • Ensure customers information are up to date utilizing CRM tools
  • Support credit collection activities
  • Research information regarding best and common practices within the markets competition

Education and Experience

  • Proficiency in MS Office (Excel, Word, PowerPoint and Outlook)
  • At least 4 – 5 years sales experience, preferably in transport or express shipping
  • Strong customer focus and analytical skills
  • Bachelor’s degree in business or any other related field
  • Excellent interpersonal, negotiation and communication skills