IT Support- End User

Full Time


Archirodon is an International EPC contractor committed to helping its clients build a world with a sustainable future.

Job Details:
We are constantly growing and are currently looking to hire a knowledgeable and self-driven IT End User Support to join forces with our IT team in our various projects in the UAE.

He will assist users in solving problems using available hardware and software tools.The successful candidate will provide to all our employees appropriate and timely solutions to their requests in a friendly and empowering manner. Also, support, install, and maintain personal computers, local area networks, operating systems, software, and related IT-sanctioned peripherals.

Setup and maintain physical and virtual environments for Desktops & Laptops
Investigate, test, install and upgrade new and hardware/software products
Provide First level of support to users on Hardware, Software, and LAN in the form of l IT Helpdesk Tickets
Offer proactive support to users by update all users’ applications with the latest service packs and patches
Ensure the continuing operation of the Operating systems, email, printing, Windows update, virus protection.
Configure, troubleshoot, repair and provide accurate, creative solutions to technical problems while ensuring user satisfaction
Produce regular reports for end user support function area
Undertake special projects as required or directed by the IT Officer

Experience and knowledge base in Microsoft Cloud, Office 365 and Cisco telephone system
Working knowledge of the use of common ICT hardware and software applications
Flexibility to work on construction sites and to travel both domestically and internationally
Bachelor’s degree in Computer Science, Information Technology or Computer Engineering
Minimum 4 up to 6 years of professional related experience
Nice to have:
Is result-driven and bottom-line oriented
Enjoys finding solutions to new (or old) problems; you are resourceful and an ownership taker
Can work with minimum supervision and is eager to develop and get exposed to new things every day!
Can prioritize and execute tasks in a high-pressure environment
Communicates effectively and with ease
Is a true team member; you collaborate effectively without creating frictions while showing care and concern for your peers
Enjoys challenge, working with different cultures and travelling!
Microsoft Certified Professional (MCP) is nice to have
Microsoft Azure Fundamentals is nice to have
Network & Security knowledge / experience is nice to have