IT End User Support

Full Time


Archirodon, having earned its reputation as a reliable and respected international contractor for more than a half century in the Engineering, Procurement and Construction (EPC) market, continues to create value to its stakeholders by executing complex EPC projects worldwide, in recognition of its superior standards of performance

Job Details:

We are constantly growing and are currently looking to hire a knowledgeable and self-driven IT End User Support to join forces with our IT team in our various projects in the UAE.


The successful candidate will provide to all our employees appropriate and timely solutions to their requests in a friendly and empowering manner. He will assist users in solving problems using available hardware and software tools. Also, support, install, and maintain personal computers, local area networks, operating systems, software, and related IT-sanctioned peripherals.

What you will need to do:
Investigate, test, install and upgrade new and hardware/software products
Configure, troubleshoot, repair and provide accurate, creative solutions to technical problems while ensuring user satisfaction
Produce regular reports for end user support function area
Provide First level of support to users on Hardware, Software, and LAN in the form of l IT Helpdesk Tickets
Offer proactive support to users by update all users’ applications with the latest service packs and patches
Ensure the continuing operation of the Operating systems, email, printing, Windows update, virus protection, etc
Setup and maintain physical and virtual environments for Desktops & Laptops

Undertake special projects as required or directed by the IT Officer

What you will need to have:
Working knowledge of the use of common ICT hardware and software applications
Bachelor’s degree in Computer Science, Information Technology or Computer Engineering
Minimum 4 up to 6 years of professional related experience
Experience and knowledge base in Microsoft Cloud, Office 365 and Cisco telephone system
Flexibility to work on construction sites and to travel both domestically and internationally

Nice to have:
Microsoft Azure Fundamentals is nice to have
Network & Security knowledge / experience is nice to have
Microsoft Certified Professional (MCP) is nice to have

You are someone who:
Communicates effectively and with ease
Is a true team member; you collaborate effectively without creating frictions while showing care and concern for your peers
Enjoys challenge, working with different cultures and travelling!
Is result-driven and bottom-line oriented
Enjoys finding solutions to new (or old) problems; you are resourceful and an ownership taker
Can work with minimum supervision and is eager to develop and get exposed to new things every day!
Can prioritize and execute tasks in a high-pressure environment