Job Overview
Orient Takaful PJSC is seeking a detail-oriented and organized Insurance Assistant – Property Claims to join its insurance operations in Dubai, United Arab Emirates. This opportunity is suitable for insurance professionals with experience in property claims processing, policy coverage assessment, claims documentation, and settlement coordination.
In this role, you will manage assigned property insurance claims, review policy terms and supporting documents, coordinate with policyholders and insurance partners, and ensure claims are processed accurately and within established turnaround times.
The successful candidate will support the end-to-end property claims process, maintain accurate claim records, assess coverage and liability, and prepare recommendations for claim approval, settlement, declinature, or further investigation in accordance with delegated authority and company procedures.
Key Responsibilities
1. Property Insurance Claims Processing
- Register, process, and monitor assigned property insurance claims from initial notification through resolution.
- Review insurance policies, coverage terms, warranties, exclusions, and applicable conditions to determine relevant claim requirements.
- Examine loss adjuster reports, surveyor findings, and supporting documentation to assess claims accurately.
- Follow up with policyholders, brokers, and other relevant parties to obtain outstanding documents and information.
- Maintain accurate claim information and update records in the company’s claims management systems.
- Ensure claims are handled in accordance with internal procedures, policy conditions, and applicable regulatory requirements.
2. Claims Assessment and Recommendations
- Assess policy coverage, liability, and the financial extent of reported property losses.
- Review available evidence and technical reports to support informed claims decisions.
- Maintain appropriate claim reserves based on the available information and applicable procedures.
- Prepare clear and well-supported claim notes recommending approval, settlement, declinature, or further investigation.
- Refer claims outside the assigned authority to the appropriate Team Leader or authorized decision-maker.
- Identify discrepancies, missing information, or potential concerns requiring additional review.
3. Claims Coordination and Communication
- Coordinate with policyholders, insurance brokers, reinsurers, surveyors, loss adjusters, and service providers.
- Provide timely updates regarding claim status, outstanding requirements, and processing progress.
- Respond professionally to claims-related enquiries and follow up on pending actions.
- Work closely with the Team Leader to monitor claim progress, reporting requirements, and operational priorities.
- Support effective communication among all parties involved in the property claims process.
4. Settlements, Recoveries, and Documentation
- Process and communicate approved claim settlements or declinatures within the prescribed turnaround time (TAT).
- Maintain complete and accurate supporting documentation in the Document Management System (DMS).
- Coordinate recovery and salvage activities where applicable.
- Support reinsurance-related documentation and requirements for relevant claims.
- Ensure settlement records, claim notes, approvals, and supporting evidence are properly maintained.
- Monitor outstanding claims and follow up to support timely resolution.
5. Compliance and Operational Support
- Follow company policies, claims-handling procedures, and established service standards.
- Ensure compliance with applicable insurance regulations and internal control requirements.
- Maintain confidentiality and accuracy when handling customer and claims information.
- Support claims reporting, workflow monitoring, and operational documentation.
- Manage multiple claims and priorities while maintaining accuracy, efficiency, and professional service standards.
Required Qualifications and Experience
Candidates applying for Insurance Assistant – Property Claims jobs in Dubai should meet the following requirements:
- Education: Bachelor’s degree or diploma in Insurance, Business Administration, or a related field.
- Experience: 2–4 years of insurance industry experience, preferably in property claims.
- Technical Knowledge: Strong knowledge of property insurance products, policy coverage, and claims processing procedures.
- Claims Assessment: Understanding of coverage assessment, liability evaluation, loss adjustment reports, and claim settlement recommendations.
- Documentation: Ability to maintain accurate claims records and prepare clear, well-supported claim notes.
- Computer Skills: Proficiency in Microsoft Office applications, particularly Excel and Word.
- Communication: Strong written and verbal communication and interpersonal skills.
- Organization: Excellent attention to detail, follow-up, and time-management abilities.
- Work Environment: Ability to manage multiple claims and deadlines in a fast-paced insurance environment.
Important requirement: Knowledge of property insurance products and claims processes is essential for this position.
About Orient Takaful PJSC
Orient Takaful PJSC is a UAE-based Takaful insurance company and a subsidiary of Orient Insurance PJSC, part of the Al-Futtaim Group. The company began its Takaful operations in 2017 and has its head office in Dubai, with an established presence in Abu Dhabi and Sharjah.
Orient Takaful provides Sharia-compliant insurance solutions and serves customers across the UAE. Its operations emphasize professional service, effective risk management, and compliance with applicable insurance requirements.
How to Apply for Insurance Assistant Jobs in Dubai
Interested candidates should prepare an updated CV highlighting their property claims experience, knowledge of insurance policies, claims assessment skills, documentation capabilities, and experience coordinating with brokers or loss adjusters.
Job Title: Insurance Assistant – Property Claims
Company: Orient Takaful PJSC
Parent Group: Al-Futtaim Group
Job Location: Dubai, United Arab Emirates
Industry: Insurance / Takaful
Education: Bachelor’s degree or diploma in Insurance, Business Administration, or a related field
Experience: 2–4 years, preferably in property insurance claims