Job Overview
The Housing Specialist is responsible for managing the day-to-day operation, cleanliness, safety, and maintenance of residential and accommodation facilities. The role involves coordinating soft services, monitoring utilities, managing maintenance requests, supervising contractors and service providers, and ensuring housing facilities remain safe, clean, functional, and comfortable for occupants.
The position requires effective coordination with tenants, property owners, facilities management teams, contractors, and relevant service providers to ensure housing-related services are delivered efficiently and according to established standards.
Key Responsibilities
Housing Operations & Soft Services
- Manage daily housing and accommodation operations to ensure facilities remain clean, safe, and well maintained.
- Coordinate building attendants, housekeeping personnel, and cleaning teams according to operational requirements.
- Distribute cleaning materials, equipment, tools, and consumable supplies to support uninterrupted housekeeping services.
- Conduct periodic inspections of residential facilities and report cleanliness, housekeeping, and service-quality issues.
- Monitor and coordinate essential housing services, including:
- Water supply and sewage services
- Pest control
- Fire extinguishers and safety equipment
- Kitchen facilities and consumables
- Swimming pool services
- Landscaping and external-area maintenance
- Elevator and lift maintenance
- Ensure service providers complete their assigned activities according to agreed standards and schedules.
Utilities & Cost Monitoring
- Monitor utility consumption across assigned housing facilities and identify unusual or excessive usage.
- Track water, electricity, and other utility requirements to ensure uninterrupted services.
- Review utility invoices, payment records, consumption information, and related cost reports.
- Coordinate with relevant departments to resolve utility-related issues and payment discrepancies.
- Prepare periodic reports covering utility usage, requirements, costs, and operational performance.
Facilities Management & Maintenance Coordination
- Receive and review Facilities Management (FM) work orders and maintenance requests.
- Assess required resources, materials, manpower, and services for housing maintenance activities.
- Coordinate with maintenance teams and contractors to complete approved work orders.
- Communicate with tenants regarding maintenance requirements, service schedules, and work progress.
- Review and confirm maintenance-related costs where authorization is required.
- Follow up on corrective and preventive maintenance activities to ensure timely completion.
- Monitor building maintenance activities and report recurring facility issues.
Contractor & Service Provider Management
- Coordinate with contractors and external service providers working within housing facilities.
- Supervise contractors to ensure work is completed safely, efficiently, and according to agreed requirements.
- Monitor service quality, work progress, and compliance with facility standards.
- Escalate delays, quality concerns, safety issues, or unresolved service problems to the appropriate management team.
- Maintain records of contractor activities and completed maintenance work.
Coordination & Communication
- Coordinate with property owners, building management, facilities teams, and service providers to maintain smooth housing operations.
- Maintain effective communication with tenants and respond to housing-related operational requirements.
- Coordinate access and arrangements required for inspections, maintenance, repairs, and service activities.
- Support communication with relevant government and public-sector entities when housing-related administrative services are required.
Administrative & Housing Support
- Complete required administrative and clerical activities related to housing operations.
- Support documentation and transaction processes with relevant authorities, municipalities, and utility service providers when required.
- Maintain accurate housing, maintenance, contractor, utility, and asset-related records.
- Support Housing team members with administrative tasks and provide operational coverage when required.
- Coordinate and document the relocation or movement of housing assets and equipment.
- Maintain organized records of work orders, service requests, inspections, and facility activities.
Continuous Improvement
- Identify opportunities to improve housing services, facility operations, and resource utilization.
- Suggest practical solutions, best practices, and service improvements based on operational requirements.
- Support the implementation of efficient processes and automation opportunities.
- Assist in resolving recurring housing and facilities-related problems through effective root-cause analysis and coordination.
Role Accountabilities
Delivery & Performance
- Complete planned housing and facilities activities according to approved schedules and operational targets.
- Use manpower, materials, equipment, and financial resources efficiently.
- Prepare periodic reports highlighting completed activities, operational performance, and deviations from plans.
Problem Solving
- Identify and resolve day-to-day housing, maintenance, utility, and service-related issues.
- Escalate complex technical, operational, or contractual issues to the appropriate authority.
Quality
- Maintain defined quality standards for housing facilities, housekeeping, maintenance, utilities, and support services.
- Monitor service delivery and take appropriate action when standards are not achieved.
Business Process Improvement
- Follow established housing policies, procedures, systems, and work instructions.
- Identify opportunities to streamline processes, improve service delivery, reduce unnecessary costs, and introduce automation where practical.
Compliance
- Comply with company policies, operational procedures, contractual requirements, and applicable regulations.
- Ensure housing and facility activities are carried out according to approved standards.
Health, Safety & Environment
- Ensure compliance with applicable health, safety, quality, and environmental requirements.
- Monitor housing facilities for potential safety risks and report hazards promptly.
- Ensure contractors and service providers follow relevant safety procedures while working within residential facilities.
Educational Qualification
- Bachelor’s degree in Business Administration, Facilities Management, Hospitality Management, Property Management, or a related field.
Required Experience
- 2 to 4 years of relevant professional experience in housing operations, accommodation management, facilities management, property management, or a related field.
Technical & Functional Skills
- Building Maintenance
- Housing and Accommodation Operations
- Facilities Management
- Contractor Management
- Service Provider Coordination
- Work Order Management
- Utility Monitoring and Cost Control
- Housekeeping and Soft Services
- Property and Building Operations
- Maintenance Coordination
- Asset Relocation Management
- Tenant and Occupant Coordination
- Facility Inspection and Quality Monitoring
- Transportation and Facility Support Services