Job Description
Emaar Hospitality Group is a leading international hospitality provider known for delivering enriching, personal, and memorable lifestyle experiences. As a wholly owned subsidiary of Emaar Properties PJSC, the group is recognized for its commitment to exceptional service, quality, and world-class hospitality.
Address Hotels + Resorts, a flagship brand of Emaar Hospitality Group, offers premium hospitality experiences in some of the world’s most sought-after destinations. Combining contemporary style with classic elegance, the brand focuses on personalized service and outstanding guest satisfaction. Its tagline, “Where Life Happens,” reflects its commitment to creating memorable experiences for every guest.
Emaar Hospitality Group is seeking a dedicated and service-oriented Housekeeping Ambassador II – General Housekeeping for its AJBR property in Dubai, United Arab Emirates. The successful candidate will help maintain the hotel’s cleanliness, presentation, and hygiene standards while ensuring a comfortable and welcoming environment for guests.
This role involves maintaining the cleanliness and organization of guest rooms and public areas, including floors, corridors, lift landings, and housekeeping pantries. The ideal candidate should have previous experience in hotel housekeeping, strong attention to detail, and a commitment to delivering excellent guest service.
Key Responsibilities
- Perform daily housekeeping duties in accordance with hotel procedures, operational guidelines, and established service standards.
- Maintain high standards of cleanliness, hygiene, and presentation in guest rooms and designated public areas.
- Ensure floors, corridors, lift landings, housekeeping pantries, and other assigned areas remain clean, organized, and presentable.
- Respond promptly to guest requests and ensure the timely delivery of housekeeping supplies and services.
- Help prevent guest complaints by identifying potential issues and addressing them professionally and efficiently.
- Support appropriate service recovery procedures when guest concerns arise.
- Communicate proactively with fellow ambassadors and other hotel departments to ensure smooth housekeeping operations.
- Handle guest requests courteously and maintain a professional attitude throughout the guest journey.
- Follow hotel cleanliness, safety, and hygiene policies while ensuring that all assigned tasks meet the required quality standards.
- Demonstrate teamwork, reliability, and a willingness to go the extra mile to enhance guest satisfaction.
Qualifications and Requirements
- Previous experience in housekeeping or a related position within a five-star hotel is preferred.
- At least one year of experience at the same or a similar level.
- A high school diploma or higher secondary education is required.
- Proficiency in English is necessary to communicate effectively with guests and team members.
- Good knowledge of housekeeping procedures, cleanliness standards, and hotel service practices.
- Strong attention to detail and the ability to maintain a clean, organized, and welcoming environment.
- Good communication, teamwork, and time-management skills.
- A positive attitude and a genuine commitment to providing excellent guest service.
Job Location
Dubai, United Arab Emirates
About the Opportunity
The Housekeeping Ambassador II position offers an opportunity for hospitality professionals to develop their careers with Emaar Hospitality Group. Candidates with hotel housekeeping experience, a strong work ethic, and a guest-focused approach may be well suited to this role.