Handover Specialist

Full Time

Al Futtaim Private Company LLC

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

Job Role:
The primary focus of the role will be to consistently deliver an educational, immersive, and exciting experience to all future customers and conducting test drives as well as prepare the customers for their future with a BYD vehicle, setup the vehicle for the customer, going through all the features and of the vehicle and able to answer any question related to electric mobility and the brand.

Job Responsibility:
Welcome all Showroom visitors.
Lead management (Tel/Web/Walk-in enquiries)
Capture customer data in DMS (test drive, Emirates ID, email address, etc.).
Achieve 100% of the mandatory required training as per Al Futtaim and OEM requirements.
Ensure knowledge of competition activities to be able to counter customer arguments.
Promote effective referrals to Showroom Managers to ensure 100% second facing for enhancing (Net Promoter Score) NPS
Support sales team to: Achieve monthly unit sale targets by taking the customer on a structured “one offer” journey and achieve the set Trade-ins.
Vehicle preparation according to BYD standards.
Handover vehicles to customers in a customer focused and tailored manner.

Required Skills to be successful:
Timely resolution
Proficient in Microsoft Office
Customer service experience
Communication skills

About the Team:
Reporting to the Sales Manager and will work closely with the Sales team and the broader internal and external stakeholders.

What equips you for the role:
Proficient in English, Arabic advantageous
Valid UAE driver’s license
Diploma or Bachelor’s Degree
4 years of experience in a customer facing role, progressive, client-oriented luxury retail or airline industry that can showcase their high level of customer experience acumen, strong branded experiences, drama, public speaking, teaching, sales, event planning or customer care will be positively considered