Global Senior Manager

Full Time

DP World

Our purpose is to make the world flow and change what’s possible for everyone. We aim to achieve this with fast, sustainable movement of products through a single platform for trade. This is our north star. It guides every decision we make and allows us to make a meaningful difference to the world. Whatever we do, wherever we do it, it all leads here.

Job Details:
This Purpose of Process Governance and continuous improvement is to ensure the freight forwarding division works as one uniform network globally, ensure the data quality and the customer experience and develop a program of efficiency.

Process Governance:
Lead the planning, execution, and completion of EDI implementation projects, ensuring they are delivered on time and within budget.
Define project scope, objectives, and requirements and create detailed plans.
Develop and maintain standardized processes, workflows, and documentation for air and ocean freight operations.
Ensure compliance with industry regulations, company policies, and best practices.

Key Role:
As the Manager of Process Governance, Continuous Improvement and systems integrations & functional developments, you will establish and oversee process governance frameworks, ensure compliance with industry regulations, and champion initiatives to enhance operational efficiency and quality within our global air and ocean freight teams. You will play a critical role in the freight forwarding capabilities, overseeing the successful implementation of Electronic Data Interchange (EDI) solutions. This role involves managing EDI projects, coordinating with internal and external stakeholders, and ensuring efficient electronic data exchange to optimise business processes.

EDI System Integration:
Collaborate with cross-functional teams to integrate EDI solutions with existing systems, including transportation management, warehousing, and order processing systems.
Define functional requirements specifications for new systems developments and monitor communications between the business and the Tech team
Ensure seamless data flow and accuracy between systems.

Continuous Improvement Initiatives:
Identify opportunities for process optimization’s and efficiency gains.
Lead cross-functional teams to implement process improvement projects.
Monitor and report on the progress and impact of improvement initiatives.
Continuously assess and optimize EDI processes and systems to improve efficiency and reduce costs.
Identify opportunities for automation and process enhancements.

Quality Management:
Establish and monitor key performance indicators (KPIs) to measure process effectiveness and quality.
Implement quality control measures and corrective actions as needed.
Monitor data quality and integrity, promptly identifying and resolving any data transmission errors.
Implement error-handling procedures to minimize disruptions.
Training and Development:

Provide training and guidance to team members on process governance and continuous improvement methodologies.
Foster a culture of learning and innovation within the global air and ocean freight teams.
Coordinate onboarding new trading partners, including carriers, suppliers, and customers, to enable EDI data exchange.
Facilitate communication and testing with external partners to ensure compliance with EDI standards.

Data Analysis and Reporting:
Collect, analyze, and interpret data to identify trends and areas for improvement.
Prepare regular reports and presentations to communicate findings and recommendations.

Collaborate with regional and cross-functional teams to ensure consistent processes and standards.
Engage with stakeholders to gather input and feedback for process enhancement.
Vendor Management

Manage relationships with EDI service providers and technology vendors.
Negotiate contracts and service level agreements to ensure effective service delivery.

Compliance and Risk Management:
Responsible for the transversal management and leadership of an engaged team, promoting collaboration and ensuring that each is developed and evaluated against goals and objectives aligned, specific, measurable, attainable yet challenging, realistic and time-bound.
Act as an ambassador for DP World at all times when working; promoting and demonstrating positive behaviours in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies.
Perform other related duties as assigned.
Monitor regulatory changes in the freight industry and ensure compliance.
Stay up to date with industry-specific EDI standards and compliance requirements, such as ANSI X12, EDIFACT, and AS2.
Implement and maintain EDI standards and guidelines within the organisation.
Mitigate operational risks through effective governance.

Master’s degree in Logistics, Supply Chain Management, or a related field.
Proven experience in process governance, quality management, or continuous improvement in the logistics industry.
Strong understanding of air and ocean freight operations and regulations.

Proficiency in data analysis and process mapping tools
Exceptional communication and leadership abilities
Proven experience in managing EDI implementations in the freight and logistics industry.
Strong knowledge of EDI standards, protocols, and translation software.
Project management skills with the ability to plan, execute, and monitor projects