Front Desk Customer Service Assistant Job in Dubai, United Arab Emirates

Al Futtaim Private Company LLC

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates

Role Overview:
As the Info Desk Supervisor, your primary responsibility is to ensure exceptional customer service while managing various tasks at the information desk. Your role involves handling transactions accurately, addressing customer inquiries, and maintaining a safe and welcoming environment.

Key Responsibilities:
Execute cash handling procedures meticulously, including receiving payments through various methods and maintaining transaction records with utmost precision.
Manage the cash float at the beginning and end of each trading period to guarantee secure handling and proper documentation.
Welcome customers warmly, provide necessary shopping aids and assist with inquiries to enhance their shopping experience.
Attend to customer needs promptly, minimize wait times, and ensure efficient queue management.
Facilitate hassle-free returns and exchanges, ensuring customers perceive the process as generous and expedient.
Handle routine customer complaints courteously and promptly, prioritizing customer satisfaction.
Ensure the safety of children in the Smaland play area and provide a secure environment for their enjoyment.
Communicate announcements effectively, including safety notices or general information to customers as needed.
Adhere strictly to company policies and procedures, including booking IKEA services and managing stock availability.
Exercise judgment and authority to resolve return and exchange issues, prioritizing customer retention when appropriate.
Utilize information from returns and exchanges to identify and report product or safety concerns to management.
Provide comprehensive reports on transactions, sales trends, and store performance for analysis and reconciliation.

Qualifications:
High School Diploma

Experience and Skills:
Minimum 2 years of relevant experience
Strong communication and interpersonal abilities
Proficiency in problem-solving
Fluency in English; proficiency in Arabic is desirable

Behavioral Competencies:
Customer-centric mindset
Accountability for individual actions
Commitment to continuous improvement
Demonstrated personal leadership
Ability to collaborate effectively within a team environment