Al Futtaim Private Company LLC
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.Job Role:
Additionally, be a key central coordinator and facilitator, by supporting numerous administration tasks for Al Futtaim Electric Mobility fleet team to ensure we provide the right asset, in the right place at the right time to support fleet operations. In addition, to analyze and report on key data metrics and manage and update the CRM system.
The purpose of the role will be to act as the link between the various sales and operational roles within Al Futtaim Electric Mobility company, and the external service providers such as workshop, drivers, external regulatory agencies, customers etc to ensure a seamless vehicle delivery to the customer each time, while maintaining error free transaction records of purchases and invoicing.
Job Responsibility:
Coordinate with sales coordinators to ensure that all demo cars are provided to fleet customers, cleaned, charged, and thoroughly checked.
Assess and develop customer opportunities by ensuring full utilization of demos to customers.
Monitor damages or fines which are incurred by customers and ensure these are followed up on in an efficient manner.
Managing and updating the CRM portal, based on activity status of fleet customers.
Responding to all enquiries from fleet customers; ranging from general enquiries, pricing and quotations, tenders, specification details, demo requests.
Support achievement of monthly, quarterly, and annual fleet and used car targets by coordinating all vehicle deliveries.
Ensure that vehicles are sent to the workshop for cleaning and servicing; ensure accessories are fitted as per specifications from the customers and that the vehicle is prepared for delivery with zero errors and omissions, on-time, and with correct documentation.
Ensure timely and complete documentation pertaining to the registration of vehicles which include insurance, number plates, VCC documents, Invoicing, sales letters and gate passes, etc., to ensure a smooth sales process.
Upload used cars in the system, and responsible for getting the pricing approval of the used cars. Responsible for providing daily/weekly/monthly/quarterly/annual used car report.
Follow and observe the standard operating procedure for fleet within Al Futtaim.
Understanding and coordination of stakeholders needed to be involved in processes, and managing the communication of this in a timely manner
Responsible for data analysis and reporting of fleet activity; fleet sales, fleet opportunity sales funnel, OEM support per vehicle, margin achieved per vehicle, and price point
Manage all fleet test drives.
Required skills:
Coordination and analytical skills.
Communication and problem-solving skills.
Automotive fleet and used car experience.
Proficient with SAP and salesforce system and managing reports.
About the Team:
This role will be reporting to the Head of B2B and will work closely with fleet and used car team and the broader internal and external stakeholders.
What equips you for the role:
Proficient in Microsoft Office – especially MS Excel.
Efficient co-ordination in respect of the day-to-day activities of a retail operation.
Customer orientated, with decision making and problem-solving abilities
Diploma or Bachelors Degree.
2 years automotive experience with fleet and used cars customer and sales coordination.
Proficient in SAP and an understanding of salesforce systems.