Facilities Engineer Real Estate

Full Time

Al Futtaim Private Company LLC

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

Job Role:
Handling integrated facilities management contracts and ensure to achieve / exceed customer satisfaction in service delivery.

Job Responsibility:
Meeting, reporting client at regular intervals to maintain good communication and rapport with client and client’s team.
Track service delivery metrics and ensure agreed SLA’s and KPI’s are met.
Attend & complete all reactive calls promptly within the SLA timelines.
To understand and execute small projects and refurbishment projects as per client requirements.
Resource planning (manpower, material/replacement spares, subcontracted specialised services etc.) for maintenance activities and small projects.
Preparing and submission of weekly, monthly & annual reports
Develop a comprehensive assets management plan and design an appropriate PPM strategy.
Management and monitoring of outsourced maintenance contracts for delivery of excellent quality services.
Analyse and evaluate annual maintenance contract requirements, prepare HSE, operational risk assessment, contract management plan and identify the requirements on mobilization, transition, performance management phase of service delivery.

Prepare contract specific PPM procedures, PPM schedule, and resource planning.
Prepare method statements, risk assessment, PPM Task sheet.
Tally and close all planned PPM work orders on monthly basis.
Efficiently execute corrective and reactive maintenance, achieve agreed service level agreements (SLA), KPI’s.
Corrective/Reactive, Planned Preventive Maintenance
Conducting site inspections, conditional assessment of assets, assess HSE and operational risk and reporting.
Identify critical system, services, assets and ensure necessary contingency plan in place to avoid down time and disruption of services.

Repair, Refurbishment works
Manage repair, replacement, refurbishment/retrofit works and achieve complete customer satisfaction.
Make conditional assessment of assets, Identify the assets which are required to replaced based on the aging, performance, submit report to customer.
Prepare repair, replacement, refurbishment cost estimate, proposals and follow up with client for approvals.
Execution of casual jobs efficiently with in the budget and planned duration.

Customer Service
Achieve and enhance customer satisfaction by meeting and /or exceeding the customer requirements, SLA’s, KPI’s.
Contribute to the development of a customer focused service and a positive corporate image, including the maintenance of good working relationship with client, client representatives.

Contribute to safe systems of work and the development of quality management system by ensuring all work practices comply with relevant safety standard.
Ensure that measures to protect personal safety and well-being are always in place and that personal actions do not jeopardize the safety and well-being of others

Job Context:
To ensure all the facilities occupied by the clients are efficiently maintained in a cost-effective manner and provide excellent service support to the Facilities.

Required Skills to be successful:
Job-Specific Skills:
Time management
Work to deadlines
Technically competent with the ability to understand customers’ needs and requirements
Work on own initiative and under pressure
Experience in CAFM platform
Good communication skills
Possess UAE driving license
Spoken Arabic an advantage but not essential

Behavioural Competencies :
Cultural awareness
Ability to build strong relationships
A team player
Excellent Interpersonal Skills

What equips you for the role:
National and International Industry standards (ANSI/ASHRAE, IEEE, IFM, CIBSE)
Knowledge of Health and Safety requirements
UAE Driving License
Language skills: English and Arabic
Minimum Qualifications and Knowledge:
Degree in Mechanical, Electrical engineering
Computer skills,

Minimum Experience:
UAE/GCC experience essential – min of 3 years
Minimum 5 to 6 years work experience