Job Overview
Al-Futtaim Automotive – BYD is looking for an experienced EV Charging Technical Lead to manage and support electric vehicle charging infrastructure across the Kingdom of Saudi Arabia (KSA).
The role focuses on the technical management of AC home charging and DC fast-charging infrastructure across the Charge2Moov network. The successful candidate will combine hands-on field execution, technical troubleshooting, contractor supervision, installation oversight, and structured reporting to ensure EV chargers are installed, commissioned, and maintained according to OEM requirements and Saudi regulatory standards.
Reporting to the Senior Manager – EV Charging, the Technical Lead will serve as a key technical contact between field contractors, internal commercial and aftersales teams, technology vendors, and relevant Saudi regulatory stakeholders. The role contributes to charger uptime, customer satisfaction, technical quality, and the continued expansion of EV charging infrastructure in Saudi Arabia.
Key Responsibilities
EV Charging Field Operations & Technical Support
- Investigate and resolve customer complaints involving AC home chargers and DC public EV chargers across assigned locations in Saudi Arabia.
- Perform on-site diagnostics, troubleshooting, fault rectification, and corrective maintenance to restore charger availability within agreed SLA requirements.
- Perform software upgrades, firmware updates, and configuration activities for AC charging equipment.
- Conduct Level-1 maintenance and structured fault diagnosis on DC fast chargers according to OEM procedures.
- Support the commissioning and functional testing of newly installed EV charging stations.
- Verify chargers against approved technical and acceptance criteria before providing technical sign-off.
- Conduct detailed site surveys and technical readiness assessments before DC fast-charger installation.
- Assist in identifying recurring charger faults and recommend corrective and preventive actions.
EV Charger Installation & Compliance
- Coordinate with qualified and certified contractors to schedule and supervise AC and DC charger installations across showrooms, retail locations, and customer sites.
- Monitor installation work to ensure compliance with approved technical specifications and applicable Saudi electrical safety and regulatory requirements.
- Review contractor workmanship and identify technical non-conformities.
- Track corrective actions and ensure all installation issues are closed before final acceptance.
- Coordinate technical interfaces between civil, electrical, communications, and networking teams during multi-discipline EV charging projects.
- Support safe and compliant installation activities across all assigned sites.
- Participate in regulatory inspections and technical site reviews when required.
Technical Reporting & Documentation
- Prepare detailed technical reports covering installation progress, commissioning activities, site inspections, and field findings.
- Produce EV charger site survey reports, technical snag lists, and supporting commercial documentation following site visits.
- Maintain accurate maintenance records, fault registers, service histories, and resolution reports for EV charging assets.
- Prepare weekly and monthly performance dashboards covering charger uptime, open faults, contractor performance, and installation milestones.
- Document major technical escalations with root-cause analysis and recommended corrective and preventive actions.
- Maintain accurate field documentation within the designated document management system.
Contractor & Stakeholder Management
- Act as a primary technical liaison between Business Development, Aftersales, Commercial teams, contractors, vendors, and EV charging partners.
- Coordinate with external contractors and vendors to resolve technical issues efficiently.
- Escalate complex technical issues and monitor follow-up actions through to closure.
- Provide technical input to procurement teams regarding Bills of Materials (BOM), scopes of work, technical specifications, and contractor evaluation.
- Support contractor pre-qualification and technical performance assessments.
- Represent EV Charging Engineering during project meetings, customer walkthroughs, site inspections, and regulatory engagements.
Required Skills and Competencies
Candidates applying for EV Charging Technical Lead Jobs in Saudi Arabia should have strong technical and field-service capabilities, including:
- Hands-on diagnostic and troubleshooting experience with AC and DC EV charging systems.
- Strong understanding of LV/MV electrical systems, electrical safety, and EV charger installation practices.
- Knowledge of EV charging infrastructure, power distribution, and connected charging systems.
- Strong analytical and problem-solving abilities with a structured approach to root-cause analysis.
- Excellent technical reporting and communication skills.
- Experience managing contractors, vendors, and multi-site installation activities.
- Ability to work independently at multiple sites across the Kingdom of Saudi Arabia.
- Strong organizational skills and the ability to maintain accurate technical records and performance dashboards.
- Flexibility to work field-based schedules and travel extensively across KSA.
- Ability to work effectively under pressure while maintaining safety and quality standards.
Education and Experience
To qualify for this EV Charging Technical Lead position in Saudi Arabia, candidates should have:
- A Bachelor’s Degree or Diploma in Electrical Engineering, Electronics, Power Systems, or a related technical discipline.
- 3–6 years of progressive field experience in EV charging systems, electrical infrastructure, power distribution, or a closely related field.
- Hands-on experience with AC Type 2 EV chargers and DC fast-charging systems.
- Experience working with EV charging equipment from manufacturers such as Siemens, Wallbox, ABB, or equivalent OEMs.
- Proven experience supervising contractors across multi-site installation projects.
- Working knowledge of Saudi utility interface requirements, SASO standards, and applicable Saudi EV charging regulations.
- Basic knowledge of networking and connectivity requirements for smart EV charging infrastructure.
- Professional certification in EV charging systems, power electronics, or electrical safety is an advantage.
- A valid KSA driving licence and willingness to travel across Saudi Arabia.
- Business-level English communication skills.
- Professional Arabic language skills are an advantage, particularly when working with contractors and regulatory stakeholders.
Why This Role Matters
The EV Charging Technical Lead will play an important role in supporting the development and reliability of electric vehicle charging infrastructure in Saudi Arabia. The position combines field engineering, technical support, contractor management, compliance, and project execution.
The successful candidate will contribute to improving charger uptime, customer experience, installation quality, and the expansion of the EV charging network across the Kingdom.
About Al-Futtaim Automotive – BYD
Al-Futtaim Automotive is a leading mobility business operating across the Middle East, Asia, and North Africa. Its automotive portfolio includes internationally recognized brands and a wide range of mobility, vehicle, aftersales, leasing, logistics, and financial services.
Through its partnership with BYD, Al-Futtaim Automotive is supporting the development of electric mobility solutions and EV charging infrastructure in the Saudi Arabian market.
The company focuses on innovation, digital transformation, customer experience, collaboration, and operational excellence while developing new mobility solutions for customers and communities.