Digital Merchandiser- eCommerce

Full Time

Chalhoub Group

Chalhoub Group has been recognized as a Great Place To Work® certified company in 7 countries: UAE, KSA, Kuwait, Bahrain, Qatar, Egypt and India

Liaise with the commercial team for new brands listing
Manage the launch of products, including content request from brands and stock request from purchasing team
Ensure all promotions are active online (including; discount promotions, GWP and PWP by country)
You will manage/create/remove categories and collections on the website
Manage product recommendation and personalization tools
Ensure consistency of product SKUs and labels with ERP system
Align with the Online Brand Strategy plan and assist the dedicated teams on operational actions for acquisition, promotion, retention, communication, etc.
Liaise with the purchasing team for new launches (in line with all stores)

Utilise sales and customer analytics to decide how products should be displayed online to maximise sales
Guarantee optimum brand presentation in homepages, landing pages and product description
Product assortment by best sellers, unsung heroes and new launches to optimize sales
Filters and main menu navigation update
Monitor stock levels to avoid out of stock issues during peak season
Forecast and create stock replenishment for the purchasing team to action
Analyze and manage the stock levels to reach sell through ratio KPIs

Homepage banners and content update to guide customers to our current promotions, newness, product recommendations and best sellers
Optimizing product pages including; product imagery, monitoring reviews, cross-sells/upsell and product page ‘special offer’ banners
Optimize the catalogue to increase conversion rates
Own the merchandising calendar – planning with marketing, content, social, email and seek to constantly optimize
Work with purchase coordinators to ensure products used in marketing campaigns are online in time, share product links and work with content team to manage social media schedule based on arrivals
Notify marketing/content team of new brand arrivals for photography so it’s ready to launch with Brand online
Work with CRM to determine email schedule, select relevant product
Work with Finance to determine budgets and forecasting
Liaise with concessions for uploads, seasonal updates and sale alignment
Communicate Brand updates and website changes with the team
Monitor google analytics on a daily basis to create actionable recommendations
Process daily SMS to customers with pending orders to help minimize the cancelation rate
Analyze and report on best sellers by week, month, country, categories and Brands
Draft monthly reports to update brands on their current market shares and ranking against competitors
Update monthly dashboard/CEO dashboard
Generate forecasts and topline definition
Analyze website performance, traffic, conversion and other KPIs across regions and countries
Commercial awareness to drive conversion rates onsite
Strong reporting experience and forecasting
Self starter and a quick learner
Experience with SFCC is preferred
Must have strong online merchandising experience – approximately 2-5years
Experience with a fashion/beauty eCommerce business
Strong knowledge and experience of Google Analytics