Desktop Support Engineer

Full Time


NAFFCO Group is among the world's leading producers and suppliers of top-tier firefighting equipment, fire protection systems, fire alarms, security and safety engineering systems worldwide. Since its humble beginnings, NAFFCO has grown from its headquarters in Dubai, UAE to expand to over 100 countries around the world.

Job Details:

Responds and resolves all assigned calls within prescribed SLA.

Manages own workload; diagnoses and fixes the issues of end user systems related to Hardware & Software issues.

Complies with the service levels pertaining to end user support.

Works with third parties to resolve various technical issues.

Updates Call Management System, clearly specifies progress and resolution details.

Accountable for Installation of Software’s, IT Asset Management, Printer Service, LAN Connectivity, etc.,
Minimum 2 Years of Hands-on experience on deskside support
Good knowledge of Windows 10 , Outlook, Exchange, and Active Directory
Good written and verbal communication skills
Printers, IP Phone hands on experience

ITSM tool – Basic knowledge on usage of ITSM tool, ITIL Processes
Basic understanding of IP protocols, Office 365

Google Suite (Workspace) Administration experience.

Candidate Profile:
Ability to make complex information accessible to technical and non-technical audiences & all levels of management.
Minimum 2 years in IT support engineer .
Strong interpersonal communication skills .