Customer Service Representative

Full Time

Safe Way Express Cargo

Safe Way Express Cargo is one of International Freight Forwarding Company offering a multitude of services to meet or client’s business needs. We believe in caring & delivering logistical services on time and before. That’s why customers over middle Est, China, USA, UROPE and Fareast countries around the world relays on our expertise to manage their day-to-day logistic needs. Based in Bahrain, with Dubai logistic hub, Saudi Arabia and Oman Branches started out with a vision to deliver exceptional customer value with a zeal for service. This vision has helped us evolve and expand the business. Our offices located over GCC as key markets across the world and enjoy a network of exclusive partnerships in every major city, port and hub. Our global presence ensures that our customers enjoy a seamless service experience everywhere, every time and in each country.
  • Job Details:
  • Provide shipment quotes for customers and set up shipments as required by customers.
  • Excellent multitasking skills within their work space as well as computer software programs.
  • Be a professional representative of our company that other employees look up to.
  • Help manage current customer accounts.
  • Deal with a high volume of inbound and outbound phone calls.
  • Maintain relationships with carriers and customers.
  • Provide exceptional customer service to customers and carriers.
  • Solve customer and carrier problems and help resolve issues.
  • Candidate Profile:
  • Dependability
  • High quality written and verbal communication skills
  • Ability to adapt to changes in the work environment
  • Accurate and able to produce quality work
  • Problem solver
  • Ability to work in teams and open to others’ views
  • Show respect toward others with cultural differences
  • Quality decision making
  • To perform this job successfully, an individual should have knowledge of Database software; Internet
  • software; Order processing systems; Spreadsheet software, and Word Processing software.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.