Customer Service Representative
Full Time
Safe Way Express Cargo
Safe Way Express Cargo is one of International Freight Forwarding Company offering a multitude of services to meet or client’s business needs. We believe in caring & delivering logistical services on time and before. That’s why customers over middle Est, China, USA, UROPE and Fareast countries around the world relays on our expertise to manage their day-to-day logistic needs. Based in Bahrain, with Dubai logistic hub, Saudi Arabia and Oman Branches started out with a vision to deliver exceptional customer value with a zeal for service. This vision has helped us evolve and expand the business. Our offices located over GCC as key markets across the world and enjoy a network of exclusive partnerships in every major city, port and hub. Our global presence ensures that our customers enjoy a seamless service experience everywhere, every time and in each country.
- Job Details:
- Provide shipment quotes for customers and set up shipments as required by customers.
- Excellent multitasking skills within their work space as well as computer software programs.
- Be a professional representative of our company that other employees look up to.
- Help manage current customer accounts.
- Deal with a high volume of inbound and outbound phone calls.
- Maintain relationships with carriers and customers.
- Provide exceptional customer service to customers and carriers.
- Solve customer and carrier problems and help resolve issues.
- Candidate Profile:
- Dependability
- High quality written and verbal communication skills
- Ability to adapt to changes in the work environment
- Accurate and able to produce quality work
- Problem solver
- Ability to work in teams and open to others’ views
- Show respect toward others with cultural differences
- Quality decision making
- To perform this job successfully, an individual should have knowledge of Database software; Internet
- software; Order processing systems; Spreadsheet software, and Word Processing software.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
