Customer Service Representative- Arab National

Full Time


NAFFCO Group is among the world's leading producers and suppliers of top-tier firefighting equipment, fire protection systems, fire alarms, security and safety engineering systems worldwide. Since its humble beginnings, NAFFCO has grown from its headquarters in Dubai, UAE to expand to over 100 countries around the world.

Job Details:
Build sustainable relationships with customers through open and interactive communication.
Resolve customer issues by investigating problems, developing solutions, and making recommendations to management.
Follow communication procedures, guidelines, and policies.
Maintain customer databases by entering, verifying, and updating customer information.
Having experience working on Zendesk
Handle customer inquiries and complaints through phone, email, or chat in a professional and efficient manner.
Provide accurate, valid, and complete information to customers.

Candidate Profile:
Ability to work night shifts, including weekends and holidays.
Excellent communication and listening skills.
Good computer and typing skills.
Problem-solving and multitasking abilities.
Arab National with fluency in both written and spoken Arabic.
High school diploma or equivalent.
Previous customer service experience preferred.