ATC ALLIED TRANSPORT
Ever since its creation nearly 50 years ago, ATC has been cultivating a unique approach to land transport, anchored in innovation and customer care. Market leaders from all industries count on us to give their cargo best-in-class shipping, and we make it a mission to support them at every stage of the processTo execute the Customer service activities and ensure careful handling of all the customers.
Roles & Responsibility
Responsible and accountable for sending daily/weekly/monthly reports to customers and superiors as per respective customer KPI
Responsible for respective customer’s data management and MIS.
Responsible and accountable for responding to customer requests and questions regarding service, products and account information in a professional, accurate, efficient and friendly manner.
Responsible and accountable for conferring with the customer by phone or in person to receive orders for placements, discontinuance, or change in service.
Responsible and accountable for completing contract forms, updating change of address records, and issuing discontinuance orders.
Responsible and accountable for complaint resolution either technical, large or complex, regarding service, products and accounts using established procedures that ensure customer delight by the quality of complaint handling.
Responsible and accountable for using every opportunity to turn service inquiry calls into immediate business and generate revenue by providing accurate sales lead information to Sales Team.
Key Performance Indicator’s
KPI ‘s of respective customers
Quality of customer service and customer satisfaction
Timely preparation of MIS reports
Politeness & courtesy in dealing with customers
Competencies
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Ability to talk to others to convey information effectively.
Actively looking for ways to help people.
Communicating effectively in writing as appropriate for the needs of the audience.
Education : Graduate
Experience : 5-7 years of relevant experience