Full Time

Sobha Realty

Our reputation precedes us, as being purveyors of the most exclusive luxury living experiences in the region. Each property is exquisitely crafted so as to leave an indelible impression that doesn’t merely reflect international building standards but defines them

Job Details:
Ensure horizontal deployment of corrective actions for various projects
Stratify the complaints in various angles and initiate system level actions
Design and develop dashboard for customer complaints
Design and implement customer complaint resolution system as a part of CCC
Review and bin the customer complaints to various Sub Systems (based on category)
Prioritize the complaints based on criticality and flag it accordingly
Coordinate with various cross functional teams and resolve the complaints (CAPA)
Ensure zero recurrence of complaints through ensuring robust Corrective & Preventive actions
Perform / Guide teams to do structured problem solving for chronic issues
Schedule site visits and do preliminary investigations as required
Update HOD on critical issues and keep him updated on the resolution status
Train the concerned team on various problem-solving tools / techniques
Digitize the customer complaints resolution system end to end.
Perform customer satisfaction survey and initiate corrective actions for gaps
Identify and introduce new technologies to enhance the customer experience
Analyze the customer complaints in detail and work with Development team

Extremely organized and efficient
Proven skill on getting things done at organization level
Excellent computer skills, proficient with MS Office applications
Bachelor’s – Civil / Mechanical Engineering
10+ experience in Quality in which minimum 5 years’ experience in handling customer complaints
Strong Problem-Solving Capability
Strong oral and written communication skills
Good presentation skills
Excellent data collection and analytical skills