Job Overview
alfanar Electric is seeking a Senior Sales Engineer in Dubai, UAE to support sales growth through strategic product promotion, customer engagement, technical support, and market development activities. The role is responsible for managing customer enquiries and tenders, identifying business opportunities, monitoring projects, supporting product positioning, and maintaining strong customer relationships.
Thank you for reading this post, don't forget to subscribe!The Senior Sales Engineer will work closely with customers, sales teams, technical departments, demand planning, and other internal stakeholders to ensure timely responses, effective project follow-up, accurate sales forecasting, and successful delivery of business objectives.
Key Responsibilities
Sales and Tender Management
- Manage and monitor incoming customer enquiries and tenders.
- Prepare accurate and timely responses to customer requirements.
- Coordinate with internal teams to develop suitable technical and commercial responses.
- Follow up on opportunities from enquiry through project realization.
- Support sales activities designed to increase product awareness and market penetration.
Technical Documents and Product Samples
- Prepare and coordinate required technical documents, product samples, submittals, and supporting materials.
- Ensure documents and samples are provided to customers within agreed timelines.
- Coordinate with relevant departments to address customer technical requirements.
- Support the sales team in presenting product capabilities and solutions.
Material Planning and Coordination
- Coordinate with department coordinators and Demand Planning teams regarding required materials.
- Follow up on material availability and preparation.
- Ensure required materials are delivered to customers on time.
- Communicate potential delays or supply issues to relevant stakeholders.
Market and Competitor Analysis
- Monitor competitor activities, products, pricing trends, and market developments.
- Identify market opportunities and potential business risks.
- Provide relevant competitor and market intelligence to sales management.
- Support sales strategies based on market and customer requirements.
Technical Sales and Market Development
- Organize and participate in technical meetings, product presentations, and seminars.
- Provide technical sales support to customers and business partners.
- Promote alfanar products and solutions within the target market.
- Coordinate with technical, marketing, and other relevant teams to strengthen market presence.
- Build awareness of alfanar products and technical capabilities among customers.
Customer Relationship Management
- Maintain professional relationships with existing and potential customers.
- Understand customer requirements and provide appropriate product and technical support.
- Follow up regularly on customer requests, projects, and opportunities.
- Monitor customer satisfaction and address concerns in coordination with relevant teams.
- Support efforts to maintain strong customer relationships and improve customer experience.
Project Identification and Follow-Up
- Identify relevant projects and potential sales opportunities in the market.
- Maintain regular follow-up with customers, consultants, contractors, and other stakeholders.
- Track project progress and sales opportunities from identification through realization.
- Maintain accurate project information and opportunity status.
- Take appropriate actions to improve project conversion and sales performance.
Sales Reporting and Forecasting
- Prepare and submit accurate and timely sales and project reports to management.
- Monitor sales performance against assigned objectives.
- Maintain and update project and opportunity information in C4C.
- Support sales forecasting using accurate project and market information.
- Avoid inaccurate forecasts that could result in unnecessary inventory or financial costs.
- Provide management with relevant updates on opportunities, projects, customer activity, and market conditions.
Payment and Customer Satisfaction
- Follow up with customers to support timely payment collection.
- Monitor outstanding payments and coordinate with relevant teams to minimize overdue accounts.
- Track customer satisfaction and respond to service or product-related concerns.
- Support achievement of customer satisfaction and payment collection objectives.
Team Leadership and People Management
- Provide guidance, coaching, and direction to assigned team members.
- Support training and development of subordinate employees.
- Delegate assignments effectively according to business requirements and individual responsibilities.
- Distribute tasks fairly to support team productivity and employee motivation.
- Encourage teamwork and effective collaboration across the sales function.
Operational Delivery
- Execute planned sales and business development activities according to agreed schedules.
- Use available resources effectively to achieve operational and development objectives.
- Monitor assigned activities and provide periodic progress reports.
- Highlight deviations from planned targets and recommend appropriate corrective actions.
Problem Solving
- Identify and resolve routine sales, customer, project, and operational issues.
- Take timely action to address challenges affecting sales activities or customer requirements.
- Escalate complex operational or commercial issues to the appropriate management level.
Quality and Process Improvement
- Maintain required quality standards across sales and customer-related activities.
- Follow established processes and support effective quality control.
- Identify opportunities to improve sales processes, reporting, customer service, and operational efficiency.
- Support automation and digital solutions that improve sales workflows and business performance.
Compliance and Safety
- Follow applicable company policies, procedures, work instructions, and compliance requirements.
- Ensure sales and operational activities are performed in accordance with organizational standards.
- Follow relevant health, safety, quality, and environmental requirements.
- Support a safe, compliant, and professional working environment.
Academic Qualifications
- Bachelor’s Degree in Electrical Engineering.
- Additional qualifications in sales, marketing, business development, or technical sales may be beneficial.
Work Experience
- 5–10 years of relevant professional experience in sales engineering, electrical engineering, technical sales, business development, or a related field.
- Experience in electrical products, engineering solutions, project sales, tender management, or B2B sales is advantageous.
Technical and Functional Competencies
- Sales Forecasting
- Sales Promotion
- Sales Trend Analysis
- Technical Sales
- Sales Presentations
- Sales Tools
- Tender Management
- Customer Relationship Management
- Project Sales
- Market Analysis
- Competitor Analysis
- Technical Product Support
- Business Development
- Project Follow-Up
- Customer Satisfaction
- Sales Reporting
- Sales Pipeline Management.