Job Overview
Al-Futtaim Group Real Estate is seeking an experienced Community Manager in Dubai, UAE to oversee the strategic and day-to-day management of a premium residential community.
The role is responsible for delivering an exceptional resident experience while protecting the quality, reputation, and long-term value of the community and its assets. The Community Manager will oversee residential operations, facilities coordination, resident engagement, service providers, financial planning, compliance, and community improvement initiatives.
The ideal candidate will have extensive experience managing luxury residential communities, premium villas, or high-end properties in Dubai or the UAE, with a strong understanding of hospitality-led service and high-net-worth resident expectations.
Key Responsibilities
Community Strategy and Asset Management
- Develop and implement a comprehensive community management strategy aligned with landlord objectives and resident expectations.
- Act as the senior representative and primary point of contact for the landlord within the residential community.
- Establish operating standards, service procedures, and performance expectations for premium residential operations.
- Prepare annual community plans covering resident experience, operations, maintenance, events, budgets, and CAPEX requirements.
- Recommend improvements that enhance community value, resident satisfaction, and long-term asset performance.
- Develop continuous improvement initiatives based on resident feedback, operational performance, and community data.
- Support initiatives designed to strengthen resident retention, engagement, and loyalty.
Luxury Resident Experience
- Deliver a personalized and hospitality-focused experience for residents.
- Develop resident experience standards appropriate for premium and high-end residential communities.
- Build professional and trusted relationships with residents, household representatives, and key stakeholders.
- Establish effective communication channels, including digital platforms, community updates, and newsletters.
- Manage sensitive resident concerns and lead service recovery initiatives for high-profile or complex issues.
- Monitor resident feedback and identify opportunities to improve service quality.
Community Operations and Service Excellence
- Oversee daily community operations, including facilities management, landscaping, security, cleaning, and other support services.
- Conduct regular inspections to ensure community facilities and common areas meet premium quality standards.
- Monitor service provider performance against agreed KPIs, SLAs, contracts, and quality standards.
- Coordinate multiple service partners to maintain seamless community operations.
- Identify opportunities to improve operational efficiency while maintaining high resident service standards.
- Ensure operational issues are addressed promptly and effectively.
Luxury Property and Villa Management
- Protect the physical condition and long-term value of luxury villas, properties, and community assets.
- Coordinate preventive and reactive maintenance activities.
- Oversee refurbishment, improvement, and enhancement projects where required.
- Monitor critical maintenance activities and ensure completion within agreed timelines.
- Conduct quality inspections following maintenance, refurbishment, or improvement works.
- Maintain accurate property condition records and documentation for future improvement requirements.
Community Engagement and Lifestyle Programs
- Develop an annual community engagement and lifestyle program based on resident demographics and interests.
- Plan activities covering wellness, family engagement, sports, cultural experiences, and community events.
- Partner with premium brands and lifestyle providers to enhance the resident experience.
- Manage community events from planning through execution while ensuring safety, quality, and budget compliance.
- Analyze participation levels and resident feedback to improve future community programs.
Stakeholder and Vendor Management
- Build strong relationships with residents, landlords, suppliers, contractors, and strategic partners.
- Manage service provider relationships and conduct regular performance reviews.
- Ensure suppliers meet contractual obligations, KPIs, SLAs, and service quality requirements.
- Support procurement activities and contract renewal processes.
- Develop relationships with lifestyle, hospitality, and community partners to enhance resident offerings.
Financial and Commercial Management
- Support the preparation of annual OPEX and CAPEX budgets for the residential community.
- Monitor expenditure and financial performance against approved budgets.
- Prepare forecasts, variance analysis, and financial updates for relevant stakeholders.
- Identify cost optimization opportunities without compromising premium resident services.
- Support commercial decision-making related to community operations and service contracts.
Compliance, Risk and Governance
- Ensure community operations comply with applicable UAE regulations, safety requirements, and internal governance standards.
- Monitor health, safety, security, and emergency preparedness requirements.
- Ensure appropriate emergency response and business continuity arrangements are maintained.
- Conduct regular operational and compliance reviews.
- Identify potential operational risks and implement appropriate mitigation measures.
Reporting and Performance Management
- Prepare regular reports covering resident satisfaction, operational performance, community activities, financial results, and service provider performance.
- Develop and maintain community performance dashboards with relevant KPIs.
- Monitor trends and identify areas requiring management attention.
- Present key issues, risks, performance results, and improvement recommendations to senior stakeholders.
- Use operational and resident data to support informed decision-making.
Required Skills and Competencies
Candidates applying for Community Manager Jobs in Dubai should have:
- Strong relationship-building and stakeholder management skills.
- Proven experience in strategic community or property management.
- Excellent verbal and written communication abilities.
- Strong leadership and organizational skills.
- Ability to manage complex residential operations and multiple service providers.
- Strong customer-service and hospitality mindset.
- Commercial understanding of budgets, contracts, KPIs, and service-provider management.
- Ability to work effectively with high-net-worth residents and senior stakeholders.
- Strong problem-solving and decision-making skills.
Qualifications and Experience
- Bachelor’s degree in Real Estate, Property Management, Hospitality, Business Administration, Facilities Management, or a related discipline.
- Minimum 10+ years of relevant experience in Dubai or the UAE.
- Proven experience managing premium residential communities, luxury villas, or high-end properties.
- Experience delivering personalized services to high-net-worth residents is highly desirable.
- Strong understanding of community operations, facilities management, property maintenance, and resident services.
- Experience managing budgets, contracts, vendors, KPIs, and service-level agreements.
- Knowledge of the UAE real estate and property management environment is preferred.
About Al-Futtaim Group Real Estate
Al-Futtaim Group Real Estate (AFGRE) is the real estate development and operations arm of Al-Futtaim Group. The business manages a significant portfolio of residential, commercial, retail, tourism, education, and healthcare developments across the MENA region.
AFGRE is involved across the property lifecycle, including master planning, development, sales, procurement, construction, leasing, operations, and asset management. With more than four decades of experience, the organization focuses on creating high-quality destinations and meaningful long-term relationships with customers and communities.
Its portfolio includes major mixed-use destinations such as Dubai Festival City and Cairo Festival City, along with other residential and commercial developments across the region.
Apply for Community Manager Jobs in Dubai
Experienced professionals with a background in luxury property management, residential community management, real estate asset management, hospitality, or premium customer experience can explore this opportunity in Dubai, UAE.