Clinic Patient Lifecycle & CRM Sales Lead Job in Dubai, United Arab Emirates

ole Summary
HealthHub Clinics, part of Al-Futtaim Health, is seeking a Clinic Patient Lifecycle & CRM Sales Lead to take full ownership of the patient sales journey—from initial enquiry and lead capture to structured follow-ups, appointment conversion, and long-term patient retention across clinics.

This is a purely commercial healthcare sales role—not related to patient relations, customer service, marketing, PR, or communications. The position demands strong, hands-on CRM expertise, deep healthcare sales experience, and a proven ability to convert patient demand into appointments and revenue.

You will lead day-to-day sales activities for Patient Sales Coordinators and outbound sales agents, while also directly managing high-priority and corporate pipelines.

Key Responsibilities

• Own the complete patient sales lifecycle: enquiry → follow-up → conversion → retention

• Lead, guide, and support Patient Sales Coordinators and outbound sales teams with a strong commercial focus

• Actively drive outbound follow-ups, appointment bookings, and sales performance

• Convert walk-ins, referrals, digital enquiries, and dormant leads into confirmed appointments

• Conduct outbound sales calls and in-clinic, face-to-face sales conversations

• Visit corporate offices to support patient acquisition and conversion initiatives

• Use CRM systems daily to manage lead routing, enforce follow-up SLAs, maintain pipeline accuracy, and track conversion performance

• Analyze sales data to identify gaps and implement strategies to improve conversion rates

Essential Requirements (Strict)

• Mandatory background in healthcare sales (clinics, hospitals, or medical service providers only)

• Strong, hands-on experience with CRM platforms (e.g., HubSpot, Microsoft Dynamics, Zoho, Salesforce, or similar)

• Proven success in patient lifecycle management and healthcare sales conversion

• Demonstrated ability to convert leads into appointments and revenue

• Experience leading or serving as a senior point of reference for inside sales or patient sales teams

• Confidence in outbound calling and in-person commercial discussions

• Willingness to work across multiple clinic locations and visit corporate clients

• Fluency in English and Arabic (spoken and written)

Please Do Not Apply If Your Experience Is Primarily In

• Marketing, digital marketing, branding, PR, communications, or campaigns

• Patient relations, front desk, customer service, or non-sales call center roles

• Non-commercial healthcare administration

• Sales roles outside healthcare without clinic or medical services exposure