Client Coordinator

Job Details:
The CX agent role is overall management of customer service in order to provide logistics operations to meet customer requirements, including: maintaining and enhancing customer satisfaction. You can actively build strong relationships with your customers and gain understanding of their business.
CX to work together with operations, in planning Inbound/Outbound operations, checking on the progress. Daily interaction with operations to ensure customer requirements are adhered to.
You have the motivation and will to deliver an excellent customer experience You are a team player, a natural problem solver with strong communication skills and a passion for logistics.
Customer’s and stakeholder’s see you as a partner and not another service provider. You are proactive and not reactive. Delivering them a Wow experience
This role is open for UAE Nationals only.

Job Responsibility:

• Closing Work Flows(Payable discrepancies) within TAT.
• Timely billing within due date to finance. Sort out billing issues. Maintain track of SOs/POs reconciliations.
• Streamlining processes by establishing SOP’s and ensuring compliance to the same for yard/warehouse.
• Coordinate with internal functions and key stakeholders, but not limited to, like Customs,
• Procurement, transporters and vendors.
• Preparing JAFZA and LH gate passes
• Ordering warehouse consumables if required.
• Organize WND events
• Works closely with customers and a direct superior in managing customer SLA in accordance with agreed methodologies.
• Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions.
• Applying for custom documents and processing documents for customers.
• Processing ASN/SOs.
• Knowledge of WMS to run reports for customer and monitor operational progress.
• Develop presentation packs for monthly/quarterly reviews with customers.
• Responsible for customer satisfaction and experience on interaction with customers.
• Address root causes and seek continuous improvements – constantly look for ways to improve work processes.
• Actively promotes the use of other products.
• Handle incoming customer services quires, issues, exception management.
• Handling vendors and ensuring they are compliant with our requirements. Educate and guide them so that there is no rework.
• Skills:
• MS office
• Dubai trade
• WMS
• Ability to develop and sustain good working relationships with the clients
• Ability to work well under pressure and meet aggressive deadlines
• Ability to conduct professional presentations
• An excellent team player
• Sound ethical values
• Fluency in English. Fluency in Arabic would be an advantage.
• Able to demonstrate.
• Analytical thinking and problem-solving skills
• Strong interpersonal and communication skills verbal or in writing
• Able to qualify leads
• Efficiency and accountability