Full Time

Al Futtaim Private Company LLC

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Job Responsibilities:
Makes announcements and pages the person the visitors have asked to see.
Ensures Customers bags are stored safely and security.
Ensures all customers’ queries are attended to in a professional manner.
Ensures Shopping tools and catalogues are available for the customers.
Provides bags / trollies as appropriate.
Handles routine customer complaint promptly and courteously.
Ensure that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction.
Greets and welcomes customers on arrival at the store.

Follow up on out of stock articles in self-serve
Suggests improved ways of working going forwards.
Understands the impact of increasing sales with Shopping Tools.
Briefs the Duty Manager on complaints that require management assistance.
Ensure all system procedures are adhered to as per policy / procedure.
Booking IKEA services (Home Delivery, Assembly, Measurement)

Required skills:
Problem solving skills
Communication and interpersonal skills

Individual Accountability
Continuous Improvement
Personal Leadership
2 years experience in a similar role
Customer Focus