Job Overview
A leading facilities management organization in Dubai is seeking an experienced CAFM Operator to support the day-to-day management of its Computer-Aided Facility Management (CAFM) system. The successful candidate will play a key role in maintaining accurate asset information, coordinating maintenance activities, supporting facility operations, and ensuring the efficient use of CAFM software to improve operational performance.
Thank you for reading this post, don't forget to subscribe!This position is ideal for professionals with experience in facilities management systems who possess strong organizational, analytical, and communication skills.
Key Responsibilities
CAFM System Administration
- Operate and maintain the CAFM platform to support facility management operations.
- Update asset records, preventive maintenance schedules, work orders, and maintenance plans.
- Monitor the progress of preventive, corrective, and reactive maintenance activities.
- Generate regular operational reports and provide system data to management when required.
Helpdesk and User Support
- Act as the first point of contact for CAFM-related support requests.
- Assign maintenance work orders based on technician availability, location, and expertise.
- Track service requests and ensure timely completion of assigned tasks.
- Escalate technical issues to the appropriate support teams when necessary.
- Provide basic system guidance and user support to employees.
- Assist in preparing user documentation and training materials to improve system adoption.
Facilities Management Support
- Coordinate work order management and support daily facility operations.
- Monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) using CAFM reports.
- Support the addition of new assets, properties, and maintenance schedules into the CAFM database.
Data Management and Quality Control
- Review and maintain accurate facility and asset information within the CAFM system.
- Conduct regular data audits to ensure consistency and accuracy.
- Work closely with maintenance teams and contractors to ensure service updates are properly recorded.
- Identify data discrepancies and recommend improvements to enhance operational efficiency.
Compliance and Documentation
- Maintain complete and accurate maintenance records and system documentation.
- Ensure CAFM processes comply with company policies and applicable industry standards.
- Keep documentation updated for assets, workflows, and maintenance history.
Process Improvement
- Participate in continuous improvement initiatives to optimize facility management processes.
- Recommend enhancements that improve system efficiency, reporting accuracy, and service delivery.
- Support the implementation of best practices within the facilities management team.
Qualifications
- Diploma or Bachelor’s Degree in Facilities Management, Engineering, Information Technology, or a related discipline.
- Minimum of 3 years of experience as a CAFM Operator or in a similar facilities management role.
- Strong understanding of facility maintenance operations and asset management.
- Experience using CAFM software such as MIMS, Maximo, Oracle, MRI, or FSI.
- Good working knowledge of Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
- Excellent communication, organizational, and problem-solving skills.
- Ability to manage multiple tasks while maintaining high levels of accuracy.
Why Apply?
This opportunity offers the chance to work with a professional facilities management team while expanding your expertise in CAFM systems, maintenance planning, and operational support. Successful candidates will gain valuable experience in one of the UAE’s growing facilities management sectors.