Cafe Customer Service Associate Jobs in Dubai, UAE | M&S Café Careers

Job Overview

Are you passionate about delivering outstanding customer service in the food and beverage industry? M&S Café is looking for a Cafe Customer Service Associate to join its retail team in Dubai, United Arab Emirates. This role focuses on creating an exceptional customer experience by serving high-quality food and beverages, maintaining food safety standards, and supporting daily café operations.

The ideal candidate will have experience in retail, cafés, restaurants, or food and beverage (F&B) environments and enjoy working in a fast-paced, customer-focused setting.

Key Responsibilities

• Welcome customers with a friendly and professional attitude while delivering excellent customer service.
• Prepare and serve food and beverages according to company standards and operating procedures.
• Ensure food presentation, freshness, and quality meet company expectations.
• Maintain clean, organized, and hygienic café counters, seating areas, and food preparation stations.
• Replenish food and beverage displays throughout the day to ensure product availability.
• Promote menu items, seasonal offers, and complementary products to increase sales.
• Assist customers with menu selections, product information, nutritional details, and special orders.
• Process customer orders accurately and efficiently while ensuring a positive dining experience.
• Monitor product freshness, expiry dates, and food temperatures to maintain food safety compliance.
• Record stock movements, wastage, and inventory information accurately.
• Support stock replenishment, inventory counts, and regular stock checks.
• Follow health, safety, hygiene, and food handling regulations at all times.
• Report equipment faults and assist in maintaining café equipment.
• Work closely with team members to ensure smooth day-to-day café operations.
• Contribute to achieving sales targets through excellent service and product knowledge.

Required Qualifications

• High School Diploma (Bachelor’s degree is an advantage).
• 4–5 years of experience in cafés, restaurants, hospitality, retail, or food and beverage operations.
• Knowledge of food hygiene, food safety, and sanitation standards.
• Food Hygiene Certification is preferred.
• Excellent customer service and interpersonal skills.
• Strong communication and teamwork abilities.
• Ability to work efficiently in a busy retail environment.
• Comfortable standing for extended periods and performing light to moderate lifting.
• Positive attitude with a commitment to delivering exceptional customer experiences.

Preferred Skills

• Customer Service
• Food & Beverage (F&B)
• Café Operations
• Retail Sales
• Cash Handling
• Food Preparation
• Food Safety & Hygiene
• Product Knowledge
• Upselling & Cross-Selling
• Inventory Management
• Teamwork
• Communication Skills
• Time Management
• Problem Solving

Job Details

Why Join M&S Café?

• Build your career with a globally recognized retail and café brand.
• Work in a dynamic, customer-focused environment.
• Competitive salary and employee benefits.
• Opportunities for career growth and professional development.
• Gain valuable experience in retail and hospitality operations.