AV Support Specialist Jobs in Saudi Arabia | Alfanar.

Job Purpose

The AV Support Specialist will be responsible for maintaining the operational readiness and reliable performance of meeting-room audio-visual (AV) and video-conferencing systems in Saudi Arabia. The role involves conducting routine room checks, troubleshooting technical issues, coordinating preventive maintenance and repairs, and ensuring meeting rooms are consistently ready for business meetings, executive sessions, and important events.

The AV Support Specialist will work closely with IT, cybersecurity, vendors, service providers, and business users to deliver reliable audio, video, conferencing, connectivity, and presentation support.

Key Responsibilities

Meeting Room Readiness

• Conduct scheduled inspections to ensure meeting-room AV and video-conferencing systems are operational and ready for use.
• Test displays, cameras, microphones, speakers, control panels, conferencing systems, and room-booking devices.
• Check cables, adapters, remote controls, and other AV accessories for availability and proper condition.
• Maintain meeting rooms according to approved AV configurations, technical standards, and operating procedures.
• Prioritize technical checks for executive meetings, high-profile events, and high-usage meeting rooms.

AV Technical Support

• Respond promptly to incidents affecting meeting-room audio, video, conferencing, and presentation systems.
• Diagnose and resolve common AV, connectivity, control-system, and equipment issues.
• Assist employees and business users with starting meetings, sharing content, connecting devices, and using video-conferencing platforms.
• Provide on-site AV support during important meetings and events when required.
• Troubleshoot technical problems and restore meeting-room services as quickly as possible.
• Escalate complex, recurring, or hardware-related issues to the appropriate IT team, vendor, or service provider.

Maintenance and Service Coordination

• Perform basic preventive maintenance, equipment resets, and approved configuration checks.
• Log AV faults and coordinate repairs, replacements, and technical support visits with vendors and service providers.
• Monitor open service requests through resolution and confirm room functionality before closing incidents.
• Support the installation, testing, commissioning, and acceptance of new or upgraded meeting-room AV equipment.
• Coordinate planned maintenance activities to minimize disruption to meeting-room availability.

AV Equipment and Asset Management

• Maintain an accurate inventory of meeting-room AV equipment, accessories, spare devices, and related assets.
• Monitor equipment condition, availability, and performance and report replacement requirements.
• Identify faulty equipment, remove it from service when required, and track repair or replacement status.
• Provide equipment usage, fault, and recurring-issue information to support AV equipment lifecycle planning.
• Maintain accurate records of approved room configurations and installed AV equipment.

Service Monitoring and Documentation

• Record AV incidents, troubleshooting activities, escalations, and resolutions in the IT service-management system.
• Maintain room inspection checklists, equipment records, operating procedures, and troubleshooting guides.
• Track meeting-room availability, recurring technical faults, response times, and unresolved incidents.
• Prepare regular reports on meeting-room readiness, AV service performance, and outstanding issues.
• Analyze recurring problems and recommend practical improvements to enhance AV service reliability.

IT Standards and Procedures

• Follow approved IT operational procedures, change-management processes, and technical standards.
• Maintain meeting-room AV systems according to approved configurations and security requirements.
• Coordinate configuration changes, system updates, and access requirements with relevant IT and Cybersecurity teams.
• Report unauthorized configuration changes, security concerns, or unusual system behavior to the appropriate team.
• Ensure AV systems and related technology platforms remain aligned with organizational IT standards.

General Responsibilities

Delivery

• Complete planned AV support and maintenance activities according to operational schedules and business requirements.
• Use technical resources, equipment, and service providers effectively to achieve operational objectives within required cost and time limits.
• Prepare periodic reports highlighting completed activities, outstanding issues, service deviations, and operational performance.

Problem-Solving

• Identify, troubleshoot, and resolve meeting-room AV and video-conferencing problems.
• Investigate recurring technical issues and coordinate appropriate corrective actions.
• Escalate complex technical and operational issues to the relevant IT, vendor, or management team.

Quality

• Follow established quality requirements and technical standards for AV support and meeting-room services.
• Ensure AV equipment and systems operate according to approved specifications and configurations.
• Support continuous improvement of AV support processes and service quality.

Business Process Improvement

• Follow documented IT systems, policies, procedures, and work instructions.
• Identify opportunities to improve AV monitoring, incident management, equipment tracking, and room-readiness processes.
• Support automation opportunities and technology improvements where applicable.

Compliance

• Comply with company policies, IT procedures, cybersecurity requirements, change-management processes, and work instructions.
• Maintain accurate technical and asset documentation.
• Protect confidential business and technical information encountered during support activities.

Health, Safety and Environment

• Follow relevant health, safety, and environmental requirements when installing, maintaining, or troubleshooting AV equipment.
• Ensure technical activities are performed safely and in accordance with company procedures.
• Maintain safe and organized meeting-room environments.

Academic Qualification

• Bachelor’s Degree in Computer Science or a related field
• Degrees in Information Technology, Computer Engineering, Electronics, or related technology disciplines may also be relevant.

Work Experience

• 2–4 years of relevant experience
• Experience in AV support, IT support, meeting-room technology, video conferencing, help desk operations, or technical support is preferred.

Technical and Functional Skills

• Audio-Visual (AV) Support
• Meeting-Room Technology
• Video Conferencing Systems
• AV Troubleshooting
• IT Help Desk Technologies
• Technical Tools and Products
• Technology Platforms
• Emerging Network Technologies
• Technical Documentation
• Equipment and Asset Management
• Service Management
• Basic Network Troubleshooting
• Data Security and Encryption Awareness
• Quality Assurance
• IT Operations and Support

Job Location

Saudi Arabia