Assistant Store Manager Job Opening in Dubai, United Arab Emirates

Role Overview:

The Assistant Store Manager plays a critical leadership role in ensuring the smooth day-to-day operations of the store. Acting as the right hand to the Store Manager, this position is responsible for driving sales performance, ensuring operational excellence, delivering an exceptional customer experience, and supporting team development. Without the Store Manager, the Assistant Store Manager will take full ownership of all store activities.

Key Responsibilities:

Team Leadership & Development

• Lead by example and foster a positive, high-performing team environment.

• Support in training, coaching, and mentoring team members to ensure individual and team success.

• Encourage employee engagement and create a collaborative work culture.

Operational Excellence

• Ensure compliance with operational standards, policies, and procedures (SOPs).

• Maintain high standards of store presentation, cleanliness, and safety.

• Manage inventory levels and coordinate with relevant departments for stock replenishment.

Visual Merchandising

• Implement and maintain visual merchandising standards in line with brand guidelines.

• Regularly update displays to reflect promotions, seasons, and customer preferences.

Sales & Financial Management

• Support in achieving and exceeding store sales and profitability targets.

• Monitor key performance indicators (KPIs) and implement action plans to drive results.

• Assist in managing budgets, minimising shrinkage, and controlling expenses.

Customer Experience

• Deliver a superior customer service experience by actively engaging with customers.

• Handle customer concerns and complaints efficiently, ensuring resolution and satisfaction.

• Promote a customer-centric mindset across the store team.

Skills & Qualifications:

Required Skills:

• Proven retail management experience, with a strong track record in achieving sales and profit goals.

• Excellent communication and interpersonal skills; fluency in English is required.

• Strong customer service orientation with the ability to resolve issues effectively.

• Exceptional organisational and problem-solving skills.

• Ability to lead, inspire, and develop a team in a fast-paced retail environment.

Qualifications:

• Minimum: Diploma or equivalent education.

• Experience: At least 3 years of experience in a supervisory role within a retail environment.

Behavioural Competencies:

• Analytical thinking and effective time management.

• Strong team collaboration and leadership skills.

• A proactive, hands-on approach to problem solving.

• Ability to manage processes, documentation, and reporting efficiently.

Why Join Us?

This is an excellent opportunity to grow within a dynamic retail environment. As an Assistant Store Manager, you’ll play an essential role in shaping the customer experience and driving the store’s success. If you’re passionate about retail, customer satisfaction, and team leadership, we invite you to apply and grow with us.