Assistant Outlet Manager

Full Time

Jumeirah Group

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

Job Details:

To develop all colleagues for future advancement.
To recommend salary adjustments, transfers, promotions and dismissals.
To understand all food and beverage items offered, including ingredients, methods of preparation and proper service.
To assist in completing and conducing performance evaluations for all colleagues.
To maintain a daily log for communication between outlet colleagues.
To develop and maintain an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for all dining periods.
To assist with hiring, training, supervising and discipline all outlet colleagues.
To maintain a friendly yet unobtrusive manner with all guests.
To possess a management ability that ensures a successful handling of the outlet
To control reservations and seating of the outlet.
To ensure the correct and consistent service techniques for various meal periods will be demonstrated by all colleagues.
To anticipate, in advance, all materials and supplies and assure their availability.
To control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.
To observe daily conditions of all physical facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
To prepare colleague schedules, which allow for appropriate service while controlling labour costs and overtime.
To communicate with other departments to ensure a supporting team of professionals.
To communicate with the Chef, and Food and Beverage Director to discuss menus, marketing strategies and guest comments and concerns.
To ensure a safe working environment for all colleagues within the outlet.
To forecast covers and revenues and then schedules accordingly.

To supervise the public areas and restrooms.
To attend and participate in all required meetings.
To assist in laying out goals and develop strategies to accomplish said goals.
To forecast necessary staffing to get the job done.
To continually be aware of departmental needs as they relate to production and staffing.
To assist Department Heads in developing job descriptions and reviewing them periodically to ensure their continuing understanding and acceptance.
To control standards, performance, employees’ conduct, dress code, appearance, sanitation, etc., according to established policies.
To formulate and recommend changes to improve colleague’s performance and teamwork.
To promote teamwork and foster a harmonious working climate.
To promote good public relations and handle complaints or concerns of guests.
To handle all inventories directly involved with the operation of the outlet.
To utilize the computer system in ringing, printing and closing checks as well as shift reports and other Office usage
To recognize and address potential disruptive or undesirable guests.
To properly handle and report employee and guest accidents.
To respond properly in any hotel emergency or safety situation.
To perform other tasks or projects as assigned by hotel management.
To keep colleagues informed about hotel policies and changes.
To assist in managing and controlling overall expenses of the outlets focusing on higher revenue and profit.
To work in co-operation with the Chef and Sous-Chefs to ensure top quality and fair prices and to see that below standard items are never accepted or served.
To keep informed of special events such as Ramadan, Eid, etc.
Knowledge of P.O.S. system of hotel
To keep the waste factor in the hotel at a minimal level.
To ensure that colleagues maintain inventories and par stocks.
To posses the ability to budget and control expenses
To be knowledgeable in all facets of Human Resources nature interviewing, evaluating, discipline, termination.
To identify potential problems and ask for assistance before breakdown occurs.
To provide lateral service within the hotel whenever needed.

A total of 4-5 years Food and Beverage experience.
2 years minimum in a similar role in a 5 * international environment

F&B Management Team

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.