Assistant Manager Tenant Relations

Full Time

Al Futtaim Private Company LLC

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

Job Role:
This role will involve responsibilities of tenant liaison for matters related to work permit approvals for mall tenants pertaining to in store refurbishments, fit outs and inspections. Liaising with tenants for executing jobs arising out of tenants requirements. Implement and ensure consistency of operational procedures and ensure tenant database is up to date

Job Responsibilities:
Verify all work permits in consultation with the Electrical and Civil Engineer and Security and approved them as per mall policies and procedures.
Follow up with existing tenants and Operations Team to ensure the closure of open work permits.
Responsible to receive work permits related to in store refurbishments and fit out works from tenants and contractors.

Tenant Coordination:
Coordinate with tenants for hoarding installation upon store closure and submission of store closure report to Senior Management, leasing, Finance Department
Coordinate with tenants and customer service for reimbursement of gift vouchers.
Ensure periodic inspections are conducted with tenants on operating as per industry best practice’s
Ensure up to date tenant database
Conduct back of house inspections in coordination with security to ensure no hazards are created by tenants
Correspondence to tenants in a timely manner regarding mall events, gift vouchers, mall timings, operational policies and procedures, tenant compliance, etc.
Arranging retailer meetings in coordination
Tracking of stores who are to cease trading in coordination with Leasing Team.

F & B and Tenant Inspection :
Submission of inspection report for review and approval.
Notices to be issued to tenants of the inspected conducted.
Responsible for the inspection of all food and beverage and tenant outlets at Festival Centre and ensure compliance as per mall standards.
Organize spot checks and inspections of all F & B and tenant outlets on daily/weekly basis with the supervisors.

Graphic Installation:
Organize, issue and approve job requests to respective vendors to ensure hoarding and graphic installation is completed.
Upon completion of job, verification of invoices and processing to Finance for timely payments.
Responsible for installation of hoarding in coordination with the contractor and Operations Team for closed units in the mall.

Review and escalate none routine job requests
Maintain Job request history and database
Issue job requests
Job request management

Job Context:
This role is required to contribute to the provision of quality services in a professional and efficient manner which will reflect the company’s reputation in the shopping centre industry. Serve as a point of contact for the mall tenants to ensure professional tenant-landlord relationship.

Required skills :
Job-specific skills:
Internal and external coordination

Behavioral Competencies :
Proactive, punctual and reliable.
Honest and trustworthy.
Be flexible and efficient.

What equips you for the role:
Graduation in any degree
Fluent in English.
Minimum Qualifications and Knowledge:

Minimum Experience:
3-5 years relevant experience in coordination and follow ups preferably in a shopping canter.