Area Manager – Supermarkets

Full Time

Majid Al Futtaim

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

Job Role:
The Area Manager is the direct manager of each store manager in her/his area. The role holder is responsible to apply Strategy & Commercial plans, decision-making to solve every day trading issues to guarantee proper customer experience. Area Manager is also responsible for assessing financial and administrative processes in the stores. The role holder should be able to understand trends and to be efficient with visual merchandising and Omnichannel approach.

Job Responsibility:
Control and coach the team with regard to the main KPIs of Customer Experience.
Achieve NPS target and to set action plan to solve any issue affecting customer satisfaction
Do necessary arrangement and measures to have fast and friendly Check-out experience for customers
Insure the availability of Fresh Food range, high hygiene standers, quality of products, freshness and tasting.
Be a role model and ensure the application of Majid Al Futtaim Retail corporate policies and guarantee the implementation of all laws, regulations and cultural practices of the operating countries are followed and respected
Identify employees with high potential for growth, in order to plan their career development
Take responsibility of the Profit and loss of its stores, with a specific focus on the sales, margin (+ waste/shrinkage), staff cost and expenses
Set appropriate control mechanism to ensure budget compliance and take corrective measures with FC Area when necessary
Ensure the Majid Al Futtaim Retail concepts implementation in stores (discount, everything under one roof, self service and value parking)
Coordinate with other departments with regards to stores remodelling to respect deadlines and to have proper execution
Secure the expansion plan being fully involved and control of new Opening
Guarantee sales dynamics and Retail attainment (attractive display, ambiance…. etc.) in the area
Control daily the correct application and follow up of Merchandise tools: Top 50, import order and Promotion Booking
Utilize store visits to secure the Operational Excellence: Zero stock report, labelling survey, delinked items, items facing, depreciation stock and out of stock highlights
Analyse quantitatively and qualitatively the products assortment in the store and propose corrective measures with Sales Development team to increase sales turnover

Functional/Technical Competencies;
Knowledge of principles and procedures for personnel recruitment, selection, training, etc.
Experience of best practice business and commercial management.
Capability to engaged with other department thru transversal projects such as store remodelling, head of file, etc
Excellent organizational and leadership abilities
Excellent problem-solving abilities and to manager priority’s in very effective manner
Knowledge of principles and methods for managing individuals and groups, and the measurement of training effects
Strong Experience in Fresh Food, CG and Omnichannel operations

Job Requirement:
2 years of senior retail management experience in various disciplines
Candidate must have extensive Retail & Supermarkets experience and currently handling between 10 to 20 Stores
Capable to make sales analysis (Omnichannel – Family trends / competition survey)
Bachelor’s Degree in Management
MBA in the same field an advantage
8-10 Years of experience in store management relevant role

Work in a friendly environment, where everyone shares positive vibes and excited about our future.
Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
Work from any country in the world for 30 days a year.