Al-Futtaim Automotive is building a strong talent pool for future Aftersales Manager job opportunities across the UAE. This opportunity is designed for experienced automotive professionals with strong leadership, commercial management, and dealership aftersales expertise.
The Aftersales Manager will lead overall service centre operations, focusing on business growth, revenue generation, profitability, customer satisfaction, and operational efficiency. The role involves managing branch profit and loss (P&L), achieving revenue and gross margin targets, improving workshop productivity, and ensuring excellent customer service.
The successful candidate will oversee aftersales performance, develop high-performing teams, optimise operational resources, and implement continuous improvement initiatives to achieve business objectives.
Key Responsibilities
Aftersales Operations Management
Lead and manage overall automotive aftersales operations to achieve business and operational targets.
Oversee daily service centre activities and ensure efficient workshop operations.
Monitor revenue, gross margin, sold hours, recovery rates, and other key performance indicators (KPIs).
Improve workshop capacity, productivity, operational efficiency, and resource utilisation.
Ensure the effective allocation of manpower, equipment, and operational resources.
Identify business improvement opportunities and implement strategies to enhance service centre performance.
Financial Performance and P&L Management
Manage branch profit and loss (P&L) to achieve financial and commercial objectives.
Drive revenue growth, gross margin improvement, and overall business profitability.
Prepare and monitor business forecasts, operational budgets, and financial performance reports.
Implement effective cost-control measures and optimise operational expenditure.
Analyse business performance and take corrective actions to address financial or operational gaps.
Ensure the achievement of branch financial targets through effective business planning.
Customer Experience and Service Quality
Drive customer satisfaction and improve the overall automotive aftersales experience.
Monitor Net Promoter Score (NPS), customer feedback, and service quality performance.
Develop initiatives to improve customer retention and strengthen long-term relationships.
Ensure customer concerns and complaints are addressed professionally and efficiently.
Work with customer relations teams to improve service delivery and customer satisfaction.
Maintain high standards of service quality throughout the vehicle servicing journey.
Team Leadership and People Development
Lead, motivate, and develop the automotive aftersales team.
Provide coaching, guidance, and performance management to managers and employees.
Identify training and development requirements to strengthen team capabilities.
Support talent development, succession planning, and employee engagement.
Build a high-performing team focused on operational excellence and customer satisfaction.
Promote accountability, teamwork, and continuous professional development.
Compliance, Safety and Operational Excellence
Ensure compliance with company standard operating procedures (SOPs) and operational policies.
Maintain adherence to Health, Safety, Security and Environment (HSSE) requirements.
Ensure compliance with applicable government regulations and industry standards.
Monitor operational processes and implement improvements to enhance efficiency.
Maintain accurate operational reporting and ensure effective use of ERP systems.
Lead change management initiatives and promote continuous improvement across service centre operations.
Stakeholder Management and Business Coordination
Collaborate with workshop management, service advisors, technicians, and parts departments.
Coordinate with HR, Finance, Marketing, and Customer Relations teams.
Work closely with senior management to achieve business and operational objectives.
Communicate business performance, operational challenges, and improvement plans to relevant stakeholders.
Build strong working relationships across departments to improve overall branch performance.
Required Skills and Competencies
Candidates applying for the Aftersales Manager position should demonstrate the following skills:
Strong knowledge of automotive dealership and distributor aftersales operations.
Excellent understanding of automotive service centre management.
Proven ability to manage branch P&L, revenue, gross margins, and profitability.
Strong commercial awareness and business management capabilities.
Excellent leadership, team management, and coaching skills.
Strong strategic planning and problem-solving abilities.
Experience managing workshop productivity, efficiency, and operational performance.
Good knowledge of ERP systems and business reporting.
Ability to drive operational improvements and manage organisational change.
Strong customer relationship management and stakeholder coordination skills.
Excellent decision-making and communication abilities.
Qualifications and Experience
Bachelor’s degree in Engineering, preferably Automotive Engineering, Business Management, or an equivalent discipline.
Minimum 10 years of overall professional experience within the automotive dealership industry.
At least 5 years of experience in an automotive aftersales management position.
Proven track record of leading automotive service centre or dealership aftersales operations.
Experience managing business performance, financial targets, and branch P&L.
Demonstrated ability to lead large operational teams and improve business productivity.
Strong understanding of automotive customer service, workshop operations, and aftersales business processes.
About the Al-Futtaim Automotive Team
Al-Futtaim Automotive is part of the Al-Futtaim Group, one of the region’s established diversified business groups.
The automotive division operates across various automotive business segments, providing vehicle sales, maintenance, servicing, and aftersales solutions. Its operations focus on delivering excellent customer experiences, maintaining high service standards, and building long-term customer relationships.
As an Aftersales Manager, you will work in a dynamic automotive environment alongside workshop management, service advisors, technicians, parts teams, and corporate support functions. You will play an important role in driving operational performance, commercial growth, and customer satisfaction.
Job Details
Company: Al-Futtaim Automotive
Position: Aftersales Manager
Job Location: United Arab Emirates (UAE)
Department: Automotive Aftersales
Experience Required: 10+ Years
Managerial Experience: Minimum 5 Years
Industry: Automotive / Dealership Operations
About Al-Futtaim Group
Al-Futtaim Group is a diversified business organisation headquartered in Dubai, UAE, with operations across automotive, retail, real estate, finance, healthcare, and education.
The group is committed to delivering quality products and services while creating opportunities for professional development and long-term career growth.
Its core values are:
Respect
Integrity
Collaboration
Excellence