Job Overview
Job Title: Aftersales Executive – Linde
Company: Al-Futtaim Automotive
Division: FAMCO (Al-Futtaim Auto & Machinery Company)
Brand: Linde
Job Location: Dubai, United Arab Emirates
Job Category: Sales / Aftersales / Business Development
Experience Required: 3–5 Years
Industry: Material Handling / Industrial Equipment
Employment Type: Full-Time
Key Responsibilities
1. Spare Parts Sales and Business Development
Drive spare parts sales by identifying and developing new business opportunities.
Build strong relationships with existing customers and expand the customer portfolio.
Achieve assigned sales revenue and gross profit margin targets.
Identify opportunities to increase market penetration and grow aftersales business.
2. Attachments and Accessories Sales
Promote and sell material handling equipment attachments based on customer requirements.
Develop sales of accessories, batteries, tyres, safety systems, and other equipment-related products.
Understand customer requirements and recommend suitable products and solutions.
Identify cross-selling opportunities to increase overall sales performance.
3. Service Contract Sales and Renewals
Identify potential customers for Preventive Maintenance Contracts (PMC).
Develop opportunities for Repair Maintenance Contracts (RMC).
Promote aftersales service agreements to existing and prospective customers.
Manage contract renewals and identify opportunities to expand existing service agreements.
4. Customer Visits and Lead Generation
Conduct regular customer visits to identify new sales opportunities.
Develop relationships with existing customers and establish new business accounts.
Generate qualified sales leads and maintain a strong sales pipeline.
Increase aftersales product and service penetration across the assigned market.
5. Counter Sales Coordination
Supervise and support counter sales operations across multiple branches.
Coordinate quotation preparation and customer enquiries.
Assist with spare parts identification and order processing.
Ensure customers receive timely information and effective sales support.
6. Quotation and Order Management
Prepare, monitor, and follow up on customer quotations.
Track pending Local Purchase Orders (LPOs) and convert quotations into confirmed sales.
Coordinate order processing and product deliveries with internal departments.
Ensure timely follow-up on sales opportunities and customer requirements.
7. Pricing and Discount Management
Coordinate special pricing requests and discount approvals with management.
Maintain competitive pricing strategies while protecting targeted gross profit margins.
Review customer pricing requirements and support profitable sales growth.
Ensure compliance with internal pricing and approval procedures.
8. Customer Relationship Management
Maintain strong relationships with existing and prospective customers.
Address customer concerns related to pricing, orders, and aftersales services.
Coordinate with internal teams to ensure customer satisfaction.
Identify additional sales opportunities through cross-selling and upselling activities.
9. Sales Performance and Reporting
Monitor individual sales targets and gross margin performance.
Track quotation conversion rates and pending customer orders.
Maintain records of customer visits, service contract opportunities, and sales activities.
Prepare and submit regular sales reports and pipeline updates to management.
10. Payment Follow-up and Internal Coordination
Follow up with customers regarding overdue payments and outstanding orders.
Coordinate credit-related matters with the Finance Department.
Work closely with Parts, Service, Procurement, Finance, and Logistics teams.
Ensure smooth coordination of sales activities, order fulfilment, and customer service requirements.
Required Skills and Competencies
Candidates applying for Aftersales Executive jobs in Dubai should possess the following skills:
Strong sales and business development capabilities.
Knowledge of material handling equipment and industrial machinery.
Understanding of spare parts, attachments, accessories, batteries, and tyres.
Experience managing customer quotations, purchase orders, and sales documentation.
Strong customer relationship management and negotiation skills.
Ability to develop new accounts and generate business opportunities.
Knowledge of pricing strategies, discount management, and gross margin targets.
Experience identifying cross-selling and upselling opportunities.
Excellent communication, interpersonal, and coordination skills.
Ability to achieve sales targets and manage multiple customer accounts.
Eligibility Criteria and Qualifications
To qualify for the Aftersales Executive position at Linde – FAMCO, applicants should meet the following requirements: