Aftersales Analytics Supervisor

Full Time

Al Futtaim Private Company LLC

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

Job Role:
Analysis of aftersales business performance for both service and parts; looking at market trends to identify opportunities in both, B2C as well as B2B verticals, to support strategic business decision-making and revenue maximization.

Job Responsibility:
Manage the analytics and research team for aftersales, which provide reporting on potential market opportunities, competitive analysis, and market trends to assist with and support business decision-making process.
Product management lifecycle to ensure optimum product sales, volume and pricing efficiency.
Support business systems operations, which will include calculations such as incentives and rebate formulations
Effective communication to ensure that all areas of business are clear on the current market situation and highlight current business concerns.
Develop business-forecasting models. These models should provide market forecasting, with a primary focus on market variables that will influence business volume, profitability and market change.
Produce feasibility studies, which will identify business opportunities both in retail and in fleet operations.

Required Skills:
Automotive aftersales experience
Advanced Excel
Basic knowledge of accounting, finance, data processing & auto engineering.
Working knowledge of BI reporting attributes

About the Team
Reporting to the Aftersales Planning Manager and you will work closely with the broader Automotive Aftersales teams and will be dealing directly with different Stakeholders across the organization.

What equips you for the role:
Good PC skills including proficiency in MS Office, MS Excel & MS Power Point
Graduate / post graduate with Finance as Major
Financial Analyst/Business Analyst background