Full Time

Jumeirah Group

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity. Jumeirah Zabeel Saray is a luxurious beachside resort located on the west crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of Turkey and features hand-painted finishings, Turkish artworks and stunning murals inspired by the Golden Age of the Ottoman Empire. The resort offers 405 rooms and suites, 38 Royal Residences and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. The resort offers Sinbad’s Kids Club complete with splash park, performing art destination Zabeel Theater and a collection of diverse restaurants which offer a vibrant selection of culinary experiences. The resort also offers motorised and non-motorised water sports, complete with private jetty offering shuttle boat transfers to and from the main-land of Dubai.

Role & Responsibilities:
To process confirmations in the shortest possible time.
To handle guest messages and communication needs.
To update all records promptly.
To enter all guest data in the computer immediately and accurately.
To handle guest requests and enquiries providing accurate information.
Adhere to the hotel policies and procedures.
Attend to all guests who approach the administration office in a timely & professional manner.
Control S&L forms and records according to the Jumeirah standards for document control.
To always answer telephone calls.
To attend to all guests who approach the reception area.
To attend to guest registration procedure efficiently, and reservations using the correct reservation forms.
Ensure that office files are updated and orderly.
Have thorough knowledge of services and products, activities, promotion, and guest membership loyalty program.
Maintain all office supplies required to carry out duties.
Assist and work in operation when needed.
Perform another related task.

Qualifications and Experience:
Strong Administrational and office skills.
Strong interpersonal and communication skills.
Demonstrated experience working in a high-volume, with resort environment.
Good understanding of core resort operations.
Has previously relevant wellness, Sports and leisure practice with proven record.
3 years’ experience working in a 5-star hotel in a similar position.

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.