Job Description
We are seeking a dedicated Account Officer – Security Operations to oversee daily security operations, ensure exceptional service delivery, and maintain strong client relationships across multiple sites in Dubai. The ideal candidate will be responsible for managing security personnel, coordinating with internal departments, ensuring compliance with operational standards, and supporting business growth through excellent customer service and proactive account management.
Thank you for reading this post, don't forget to subscribe!Key Responsibilities
- Deploy and supervise onsite security personnel, ensuring all staff are professionally groomed, fully trained, and hold valid SIRA licenses.
- Monitor security operations to ensure compliance with client Service Level Agreements (SLAs) and resolve operational issues identified during routine inspections.
- Build and maintain strong relationships with clients by serving as the primary point of contact and responding promptly to operational requests.
- Coordinate with Business Development, Human Resources, and Finance teams to support new contract mobilization and ongoing operational requirements.
- Ensure the accurate and timely submission of attendance records, duty rosters, job charts, and billing documentation for payroll and invoicing.
- Track contract expiry dates and work with relevant departments to facilitate timely contract renewals and client approvals.
- Plan manpower requirements, including recruitment, mobilization, replacements, and demobilization based on operational needs.
- Conduct regular site inspections, security assessments, and annual client reviews to identify service improvements and additional business opportunities.
- Manage the mobilization and handover of new security contracts while providing regular progress updates to management.
- Identify potential business opportunities, generate sales inquiries, and support cross-selling initiatives to drive organizational growth.
- Organize ongoing training programs to enhance staff performance, operational readiness, and compliance with company standards.
- Conduct employee performance evaluations and implement corrective or disciplinary actions when required.
- Promote a positive, inclusive, and professional workplace by motivating staff and ensuring equal opportunities for all employees.
- Ensure compliance with Health, Safety, and Environment (HSE) policies by conducting site inspections, safety meetings, emergency preparedness activities, accident reporting, and investigations.
- Perform additional operational duties assigned by the Line Manager to support business objectives.
Preferred Skills & Qualifications
- Experience in security operations, account management, or facility management.
- Strong understanding of SIRA regulations and security industry standards in the UAE.
- Excellent communication, leadership, and client relationship management skills.
- Ability to manage multiple sites and coordinate with cross-functional teams.
- Knowledge of workforce planning, contract management, and operational reporting.
- Familiarity with HSE procedures, emergency response planning, and incident management.
- Strong problem-solving, organizational, and decision-making abilities.
- Ability to identify business opportunities and contribute to revenue growth.