Account Manager

Full Time


Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.

Responsible for achieving revenue growth through the development of new business and maintaining existing customers in line with Aramex commercial strategies

Job Details :

Ensure a healthy balance of revenue growth from organic and new business generation based on proper customer profiling

Ensure customers are using cost effective services channels and increase use of automation

Regularly reviewing customer performance and targets to ensure coming up with plans to help achieve and exceed targets set

Develop and maintain strong relationship with customers and internal stakeholders

Constantly create revenue generating channels from cross selling, upselling and new business streams

Ensure best sales practices to meet customer needs and expectations and capitalize on growth

Enhance customer loyalty by delivering customized tailored solutions

Collect required customer information and documents to ensure proper customer onboarding and efficient operational handover

Ensure customers information are up to date utilizing CRM tools

Support credit collection activities

Work closely with the field sales manager to set AOP (annual operation plan) based on existing customers profiling, forecast and data analysis

Job Requirement :

At least 2 – 4 years sales experience, preferably in transport or express shipping

Excellent interpersonal, negotiation and communication skills

Bachelor’s degree in business or any other related field

Proficiency in MS Office (Excel, Word, PowerPoint and Outlook)

Strong customer focus and analytical skills