Job Overview
An exciting career opportunity is available for a Senior Sales Executive in Dubai, UAE, within the jewellery, luxury, or fashion retail industry. The successful candidate will be responsible for delivering exceptional customer service, recommending suitable jewellery and fashion products, building strong client relationships, and achieving sales objectives.
This role requires excellent communication and clienteling skills, a strong understanding of jewellery and fashion trends, and the ability to provide personalized shopping experiences for customers. The ideal candidate should have relevant retail sales experience, a commercial mindset, and fluency in Arabic.
Key Responsibilities
1. Customer Service and Sales
- Welcome customers warmly and understand their preferences, requirements, and purchasing needs.
- Recommend suitable jewellery, luxury products, and fashion accessories based on individual tastes, styles, budgets, and special occasions.
- Provide accurate information about product features, designs, materials, styles, and current fashion trends.
- Assist customers with special requests and deliver personalized product recommendations.
- Build lasting customer relationships through professional communication, attentive service, and effective clienteling.
- Support sales targets and contribute to overall store performance by identifying opportunities to increase sales.
- Handle customer enquiries professionally and help resolve concerns to maintain a positive shopping experience.
2. Jewellery and Fashion Product Knowledge
- Maintain up-to-date knowledge of jewellery collections, luxury products, fashion styles, and emerging retail trends.
- Help customers select appropriate products for occasions such as weddings, anniversaries, celebrations, and gifting.
- Explain product characteristics and available styling options to help customers make informed purchasing decisions.
- Stay informed about new arrivals, collections, and product availability.
3. Store Presentation and Visual Merchandising
- Maintain an attractive, organized, and welcoming retail environment.
- Assist with visual merchandising, product displays, and the arrangement of jewellery and fashion collections.
- Ensure shelves, showcases, and display areas are properly stocked and presented according to store standards.
- Support daily store operations and maintain high standards of product presentation.
4. Inventory and Sales Reporting
- Participate in stock counts and assist with inventory monitoring and stock management.
- Prepare daily and monthly sales reports, inventory reports, customer enquiry reports, and designer enquiry reports.
- Monitor product availability and communicate stock requirements to the relevant team members.
- Maintain accurate records of customer requests and sales-related activities.
5. Designer and Customer Coordination
- Coordinate with designers and relevant departments regarding sales enquiries, product deliveries, returns, and customer requests.
- Follow up on customer orders and special product requirements to support timely service.
- Gather customer feedback and communicate insights to management to help improve products and service quality.
- Maintain professional relationships with customers and designers.
6. Marketing and Business Development Support
- Assist with social media posts and product promotions under the guidance of the line manager.
- Support promotional activities and initiatives designed to increase customer engagement and sales.
- Travel for exhibitions, customer appointments, or home visits when required by the business.
- Perform additional duties and responsibilities assigned by management within the scope of the role.
Qualifications and Experience
- Minimum of 5 years of relevant sales experience, preferably in the jewellery, luxury goods, or fashion retail industry.
- Previous experience in a customer-facing retail sales role is essential.
- Fluency in Arabic is mandatory.
- Strong knowledge of jewellery products, fashion collections, luxury retail, and customer preferences.
- Excellent communication, interpersonal, customer service, and clienteling skills.
- Demonstrated ability to understand customer needs and recommend appropriate products.
- Strong commercial awareness and a sales-oriented mindset.
- Experience with sales reporting, inventory management, and retail store operations.
- Good organizational skills and the ability to manage multiple customer enquiries.
- Flexibility to support exhibitions, home visits, and other business activities when required.
Key Skills
- Senior Retail Sales and Customer Service
- Jewellery and Luxury Product Sales
- Fashion Retail and Styling Advice
- Arabic Language Communication
- Customer Relationship Management and Clienteling
- Sales Target Achievement
- Visual Merchandising
- Inventory and Stock Management
- Daily and Monthly Sales Reporting
- Designer and Customer Coordination
- Social Media Promotion
- Retail Operations and Business Development
Job Location
Dubai, United Arab Emirates (UAE)
How to Apply
Candidates with at least five years of relevant retail sales experience and fluency in Arabic are encouraged to review the official vacancy details and apply through the employer’s designated recruitment channel.
Applicants should highlight their jewellery or luxury retail experience, customer relationship management skills, sales achievements, product knowledge, and Arabic language proficiency in their CV.