Job Purpose
The Senior Accounts Receivable Accountant is responsible for supporting and managing accounts receivable activities, including customer invoicing, payment processing, account reconciliation, collections, and financial reporting. The role helps ensure accurate financial records, timely collection of outstanding payments, and effective cash flow management.
The position also involves resolving billing issues, maintaining customer account records, supporting month-end closing activities, and coordinating with internal departments to ensure efficient financial operations.
Key Responsibilities
Invoicing and Payment Processing
- Prepare and issue accurate customer invoices according to approved billing requirements.
- Process and record incoming customer payments promptly and accurately.
- Apply received payments to the appropriate customer accounts.
- Verify billing information and supporting documentation before processing transactions.
- Maintain accurate records of invoices, payments, credit notes, and related financial documents.
Accounts Receivable and Collections
- Monitor customer accounts and identify overdue, outstanding, or irregular payments.
- Maintain accurate accounts receivable records and follow up on outstanding balances.
- Conduct collection activities through professional communication with customers by phone and email.
- Follow up with customers regarding overdue invoices and payment commitments.
- Support effective cash collection and working capital management.
- Escalate long-outstanding or disputed balances to the appropriate management team.
Account Reconciliation and Financial Reporting
- Reconcile the accounts receivable ledger with customer accounts and financial records.
- Investigate and resolve differences between invoices, payments, and account balances.
- Ensure all customer payments and transactions are correctly recorded and posted.
- Prepare accounts receivable reports, aging reports, and account summaries.
- Support month-end and year-end closing activities.
- Provide accurate financial information and reports within established deadlines.
Customer Service and Dispute Resolution
- Respond to customer inquiries regarding invoices, payments, account balances, and billing matters.
- Investigate billing discrepancies and coordinate with relevant departments to resolve issues.
- Maintain professional relationships with customers while following company collection procedures.
- Work closely with sales and customer service teams to address customer account issues.
Documentation and Records Management
- Maintain organized and up-to-date accounts receivable records.
- Ensure invoices, payment records, reconciliation documents, and customer correspondence are properly maintained.
- Support document management and ensure financial information is readily available for reporting and audit requirements.
- Maintain confidentiality and accuracy of financial and customer information.
Cross-Functional Collaboration
- Coordinate with sales, customer service, finance, and other internal teams to resolve account-related issues.
- Work with relevant departments to investigate billing discrepancies and payment delays.
- Communicate financial information clearly to internal stakeholders.
- Support finance team initiatives related to accounts receivable and cash collection.
Operational and Business Responsibilities
- Complete planned accounts receivable activities according to established schedules and business targets.
- Manage assigned tasks efficiently while maintaining accuracy and meeting deadlines.
- Prepare periodic reports highlighting completed activities, outstanding issues, deviations, and collection status.
- Identify operational problems and resolve routine issues within the scope of responsibility.
- Escalate complex accounting, customer, or operational issues to management when required.
- Follow established accounting procedures, policies, and work instructions.
- Support continuous improvement of accounts receivable processes and financial controls.
- Identify opportunities for process automation and improved financial efficiency.
Quality and Compliance
- Maintain high standards of accuracy and quality across accounts receivable activities.
- Ensure transactions and financial records comply with company policies and applicable accounting procedures.
- Follow internal controls and established finance processes.
- Maintain proper documentation for audit and compliance purposes.
- Ensure compliance with relevant quality, safety, environmental, and organizational procedures applicable to the work environment.
Educational Qualification
- Bachelor’s Degree in Accounting, Finance, or a related field.
- Professional accounting qualifications or certifications may be an advantage.
Work Experience
- 4 to 6 years of relevant experience in Accounts Receivable, accounting, finance, billing, collections, or a related field.
- Experience with invoice processing, payment reconciliation, customer accounts, and collections is preferred.
Technical and Functional Skills
- Accounts Receivable (AR)
- Invoice processing
- Customer account reconciliation
- Payment processing and allocation
- Collection and receivables management
- Accounts receivable aging analysis
- Financial reporting
- Document management
- General inventory management
- Billing and account reconciliation
- Microsoft Office and accounting systems
- Problem-solving and analytical skills
- Good communication and customer service skills
- Attention to detail and accuracy
- Time management and organizational skills

