Job Overview
Al-Futtaim Automotive is looking for an experienced Sales Manager to lead automotive sales operations for the CJDR (Chrysler, Jeep, Dodge and Ram) business in Saudi Arabia.
The Sales Manager will be responsible for achieving vehicle sales, gross margin and customer satisfaction targets while ensuring efficient showroom operations and effective team performance. The role requires strong automotive sales leadership, customer relationship management and commercial awareness.
The successful candidate will lead the sales team, monitor business performance, manage customer and operational concerns, and ensure compliance with company policies, financial controls and safety standards.
Key Responsibilities
Automotive Sales & Business Performance
- Lead the branch sales operation and work toward achieving or exceeding monthly and annual vehicle sales targets.
- Deliver budgeted unit sales and gross margin objectives for the location.
- Ensure established automotive sales standards and processes are consistently followed.
- Monitor sales performance, prospecting activities, trade-ins and F&I product opportunities.
- Analyse sales results and take corrective action where required to improve branch performance.
- Support sustainable revenue growth while maintaining a strong focus on profitability.
Customer Experience & CSI
- Drive customer satisfaction and CSI (Customer Satisfaction Index) performance across the sales function.
- Ensure customers receive a professional and consistent showroom experience.
- Monitor customer feedback and resolve complaints promptly and effectively.
- Strengthen customer relationships to encourage repeat business and customer loyalty.
- Promote high standards of customer and associate engagement within the branch.
Sales Team Leadership
- Lead, motivate and coach automotive sales executives to achieve individual and branch targets.
- Monitor employee performance and provide regular guidance and feedback.
- Identify training and development requirements and communicate them to management.
- Support sales executives in improving prospecting, product presentation, negotiation and closing techniques.
- Promote strong employee engagement and a positive performance culture within the location.
Sales Process & Compliance
- Ensure compliance with the company’s sales and prospecting systems.
- Monitor key sales indicators, including prospects logged, trade-ins and finance and insurance opportunities.
- Ensure branch activities follow established company policies and operating procedures.
- Maintain professional showroom standards and protect the company’s corporate image.
- Represent the company professionally in the assigned market.
Financial & Stock Management
- Ensure company procedures are followed when handling cash and accounts receivable.
- Implement credit control procedures to support cash security and reduce bad-debt exposure.
- Monitor outstanding receivables and coordinate appropriate follow-up actions.
- Maintain proper control and security of new vehicle inventory.
- Ensure vehicles are available for customer requirements and sales operations.
Branch Operations & Safety
- Ensure the showroom and branch facilities are properly maintained and presented.
- Protect company assets and ensure appropriate security measures are followed.
- Monitor compliance with relevant health and safety requirements.
- Address operational issues quickly to maintain efficient branch performance.
- Ensure the location consistently reflects the standards and image of Al-Futtaim Automotive.
Required Skills
- Strong leadership and people-management capabilities.
- Proven automotive sales and marketing experience.
- Strong customer service and relationship management skills.
- Excellent communication, negotiation and influencing abilities.
- Strong commercial and analytical skills.
- Ability to analyse competitor activity and identify opportunities for business growth.
- Experience coaching and developing automotive sales teams.
- Good understanding of vehicle products, features and modern automotive technology.
Qualifications & Experience
- Bachelor’s degree in any discipline; an MBA is preferred.
- Minimum 9 years of experience in direct sales, preferably within the automotive industry.
- At least 3 years of experience in a managerial or sales leadership position.
- Strong knowledge of automotive sales, marketing and customer care.
- Experience leading and managing a team of sales executives.
- Ability to understand modern vehicle features and communicate product benefits effectively.
- Proven ability to coach sales teams on selling techniques, customer service and relationship management.
About Al-Futtaim Automotive
Al-Futtaim Automotive is a leading mobility business operating across the Middle East, Asia and North Africa. The company represents more than 25 internationally recognised brands and provides a broad range of mobility solutions.
Its operations cover passenger vehicles, commercial vehicles and industrial equipment, supported by integrated logistics, leasing, aftersales and financial services.
Al-Futtaim Automotive focuses on innovation, digital transformation and customer experience, working with global automotive brands to develop solutions that meet the changing needs of customers and businesses.
With a workforce of more than 9,000 colleagues, the organisation provides opportunities for professionals to contribute to the future of mobility across the region.
Job Details
Job Title: Sales Manager – CJDR
Company: Al-Futtaim Automotive
Brand: CJDR
Industry: Automotive
Experience: 9+ Years
Management Experience: 3+ Years
Education: Bachelor’s Degree; MBA Preferred