Job Overview
Emaar Hospitality Group is a leading hospitality organization focused on delivering personalized, memorable, and high-quality lifestyle experiences. Its portfolio includes renowned hotels and hospitality destinations across Dubai and international markets.
Address Hotels + Resorts is a luxury hospitality brand within Emaar Hospitality Group, recognized for combining contemporary design with personalized service. With its service philosophy centered around “Where Life Happens,” Address aims to create memorable experiences throughout every guest interaction.
The Senior Front Office Ambassador will play an important role in delivering an exceptional guest experience throughout the entire hotel journey. The position is responsible for supporting Front Office operations and ensuring guests receive professional, efficient, and personalized service from check-in through check-out.
Key Responsibilities
- Perform daily Front Office operations in accordance with hotel standards, procedures, and service guidelines.
- Welcome guests professionally and create a positive first impression upon arrival.
- Support efficient check-in and check-out procedures while maintaining accuracy and service quality.
- Assist guests with inquiries, requests, hotel facilities, and other services throughout their stay.
- Maintain a strong guest-focused approach and anticipate guest needs whenever possible.
- Coordinate with Housekeeping, Concierge, Reservations, and other departments to ensure a smooth guest experience.
- Handle guest concerns professionally and support appropriate service recovery when required.
- Take proactive action to prevent guest complaints and resolve operational issues efficiently.
- Maintain accurate guest information and follow Front Office procedures and hotel policies.
- Communicate effectively with fellow Ambassadors and other departments to ensure smooth daily operations.
- Support the Front Office team during busy periods and assist with operational priorities.
- Maintain professional grooming, communication, and service standards at all times.
- Represent the hotel brand positively throughout every stage of the guest journey.
- Demonstrate a genuine service personality and consistently place guest interests at the center of decision-making.
Candidate Requirements
- Minimum 4 years of experience in the hospitality industry.
- At least 2 years of experience in a supervisory role or a comparable position within a 5-star hospitality environment.
- Previous experience in a Front Office or Guest Services position is preferred.
- Minimum high school diploma is required.
- A college degree or diploma in Hotel Management, Hospitality, or a related field is preferred.
- Experience working in a luxury or 5-star hotel environment is an advantage.
- Strong understanding of Front Office procedures and guest service standards.
- Excellent communication and interpersonal skills.
- Strong customer-service orientation with a professional and positive attitude.
- Ability to handle guest requests, concerns, and service recovery situations effectively.
- Ability to work in a fast-paced, multicultural hospitality environment.
- Flexible to work shifts, weekends, and public holidays according to hotel operational requirements.
Department: Front Office / Guest Experience
Location: Dubai, United Arab Emirates
Industry: Hospitality / Hotels
Experience: 4+ Years in Hospitality