Job Overview
EXA Ceramics is seeking an experienced Export Sales Engineer to support project sales and business development activities in Saudi Arabia. The role focuses on solution-based selling, strategic project development, customer relationship management, technical support, and achieving sales targets across assigned market segments.
The Export Sales Engineer will work closely with contractors, architects, consultants, designers, project owners, and other key decision-makers to understand customer requirements and recommend suitable product solutions. The position also involves project tracking, technical prequalification, sales reporting, CRM management, financial coordination, and cross-functional collaboration.
Key Responsibilities
Project Sales and Solution Selling
- Promote and sell the company’s product portfolio across assigned markets and project sectors.
- Understand customer requirements and recommend appropriate technical and commercial solutions.
- Develop solution-based sales proposals that address project requirements, budgets, and timelines.
- Support strategic deals and prepare business cases when required.
- Work toward achieving project sales plans, revenue targets, product volumes, and commercial objectives.
Customer Relationship Management
- Build and maintain strong relationships with decision-makers at major contracting companies.
- Develop professional relationships with architects, designers, consultants, contractors, developers, and project owners.
- Engage with specifiers and consultants to secure approvals and product specifications.
- Maintain regular communication with existing and prospective customers.
- Identify customers and projects with strong business potential within the assigned territory.
Project Development and Market Coverage
- Develop and maintain a comprehensive project pipeline covering relevant market sectors.
- Engage with owners, consultants, main contractors, and subcontractors throughout the project lifecycle.
- Track project opportunities and identify potential sales opportunities at an early stage.
- Coordinate with management to develop customer and project target lists.
- Monitor project developments and activities that may influence business performance.
Sales Planning and Business Development
- Promote company products through presentations, customer meetings, project visits, and sales activities.
- Work with the Sales Manager to establish annual sales objectives.
- Support sales forecasting for product volume, sales value, pricing, and project opportunities.
- Contribute to strategic sales planning and business development initiatives.
- Identify opportunities to expand the company’s project customer base.
Technical Customer Support
- Respond to customer technical questions and provide appropriate product information.
- Understand project specifications and recommend suitable product solutions.
- Support customers throughout the project sales process.
- Address customer concerns and coordinate internally to achieve satisfactory solutions.
- Assist with technical prequalification and product approval requirements.
Sales Reporting and CRM Management
- Maintain accurate customer, project, and sales records.
- Prepare monthly project reports covering project status, opportunities, activities, and business developments.
- Record customer interactions, transactions, project progress, and sales performance.
- Update CRM and C4C systems regularly and maintain accurate project information.
- Prepare and submit technical prequalification documentation as required.
Payment and Customer Account Coordination
- Provide customer statements and follow up on outstanding payments when required.
- Coordinate with the Finance Department regarding invoicing and payment processing.
- Support timely resolution of commercial and account-related issues.
Internal Coordination
- Coordinate with Store, Logistics, Finance, Sales, and other internal departments to ensure smooth order processing and delivery.
- Follow up on product availability and delivery requirements.
- Coordinate internal invoicing activities to support timely payment processing.
- Participate in team meetings and contribute ideas for business and process improvements.
Role Accountabilities
Delivery
- Complete planned sales and project activities according to agreed schedules and business targets.
- Use company resources effectively to achieve objectives within established cost and time requirements.
- Submit periodic reports highlighting progress, execution, deviations, and key project developments.
Problem Solving
- Identify and resolve routine customer, project, sales, and operational issues.
- Escalate complex technical, commercial, or operational matters to the appropriate management team.
Quality
- Ensure sales and project activities comply with established quality requirements.
- Maintain accurate product, customer, project, and technical documentation.
- Support effective quality control throughout the sales and project development process.
Business Process Improvement
- Follow established sales systems, policies, procedures, and work instructions.
- Identify opportunities to improve sales processes, reporting, CRM usage, and operational efficiency.
- Support automation and digital process improvements where applicable.
Compliance
- Comply with company policies, procedures, work instructions, and applicable business requirements.
- Protect company assets, confidential information, reputation, and customer relationships.
Health, Safety and Environment
- Follow applicable health, safety, quality, and environmental procedures.
- Maintain compliance with relevant HSE controls within assigned activities.
- Support safe and responsible business operations while delivering quality products and services.
Academic Qualification
- Bachelor’s Degree in Engineering, Sales, Business, or a related field.
Work Experience
- 4 to 6 years of relevant experience in export sales, project sales, technical sales, building materials, ceramics, construction products, or a related industry.
Technical and Functional Skills
- Sales presentations
- Sales promotions
- Consultative and solution-based selling
- Business development
- Customer relationship management
- Project sales
- Sales negotiation
- Market and project research
- Technical customer support
- Sales reporting
- CRM management
- Strong communication and networking skills
- Problem-solving and analytical abilities