About Emaar Hospitality Group
Emaar Hospitality Group is a global hospitality organization focused on delivering personalized and memorable lifestyle experiences. It is a wholly owned subsidiary of Emaar Properties PJSC, with interests spanning property development, retail, and hospitality.
Address Hotels + Resorts, a hospitality brand of Emaar Hospitality Group, is known for combining contemporary design with attentive service and personalized guest experiences. The brand focuses on creating memorable stays and maintaining high standards across its hospitality operations.
Job Overview
The Senior Front Office Ambassador will support front office operations and help deliver a smooth, professional, and personalized guest experience from check-in through check-out. The role involves coordinating daily front desk activities, assisting guests, maintaining service standards, resolving concerns, and supporting the Front Office team in a luxury 5-star hospitality environment.
This position is suitable for experienced hospitality professionals looking for Senior Front Office Ambassador jobs in Dubai, UAE, particularly candidates with supervisory experience in luxury hotels.
Key Responsibilities
Front Office Operations
- Perform daily Front Office duties in accordance with established hotel service standards and operating procedures.
- Support smooth check-in and check-out processes for hotel guests.
- Assist with guest requests, inquiries, reservations, and other front office requirements.
- Ensure front desk operations are handled efficiently and professionally throughout each shift.
- Maintain accurate guest information and follow applicable hotel procedures.
- Coordinate with other departments to ensure guest requirements are addressed promptly.
Guest Experience
- Provide personalized and welcoming service throughout the complete guest journey.
- Build positive relationships with guests and anticipate their needs wherever possible.
- Maintain a professional and service-oriented approach when interacting with guests.
- Identify potential guest concerns and take appropriate action to support effective service recovery.
- Handle guest complaints professionally and escalate complex matters to the appropriate supervisor or manager.
- Ensure guests receive consistent service from arrival through departure.
Team Coordination & Supervision
- Support Front Office supervisors and management in coordinating daily team activities.
- Assist colleagues in resolving operational and guest-related issues.
- Communicate proactively with fellow team members and other hotel departments.
- Help maintain a positive and collaborative working environment.
- Lead by example by demonstrating professional conduct and high service standards.
- Support the effective distribution and completion of Front Office tasks during assigned shifts.
Service Standards & Compliance
- Follow hotel policies, procedures, and Front Office operating standards.
- Maintain high standards of guest service, professionalism, and presentation.
- Ensure all operational activities are carried out according to established procedures.
- Protect guest privacy and handle guest information appropriately.
- Support compliance with hotel quality and safety requirements.
- Continuously look for opportunities to enhance the guest experience.
Candidate Requirements
- Genuine hospitality and service-oriented personality.
- Strong communication and interpersonal skills.
- High emotional intelligence and the ability to interact professionally with different types of guests.
- Minimum 4 years of experience in the hospitality industry.
- Minimum 2 years of experience in a supervisory or similar role within a 5-star hospitality environment.
- High school diploma is required.
- College degree or diploma in Hotel Management, Hospitality Management, or a related field is preferred.
- Previous experience in a similar Front Office position within a 5-star hotel or luxury hospitality company is advantageous.
- Ability to work efficiently in a fast-paced hotel environment.
- Strong problem-solving and guest-service skills.
Key Skills
- Front Office Operations
- Guest Relations
- Hotel Guest Experience
- Check-In & Check-Out
- Front Desk Operations
- Customer Service
- Service Recovery
- Hospitality Management
- Team Coordination
- Supervisory Skills
- Complaint Handling
- Communication Skills
- 5-Star Hotel Standards
Job Location
Dubai, United Arab Emirates (UAE)