Back Office Assistant – Last Mile Logistics Jobs in Dubai | IKEA Al-Futtaim

IKEA, part of Al-Futtaim Retail, is hiring a Back Office Assistant – Last Mile Logistics in Dubai, United Arab Emirates.

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This role supports the day-to-day administration of customer fulfillment and home-delivery operations. The successful candidate will help track orders, maintain delivery records, coordinate with stores and service providers, prepare operational reports, and ensure completed deliveries are accurately updated in internal systems.

The position is particularly suitable for candidates with previous experience in last-mile delivery, logistics operations, order fulfillment, or retail distribution who are comfortable working with data, customers, and delivery teams.

Key Responsibilities

Order & Delivery Management

• Support daily outbound customer-order and home-delivery activities.
• Track orders to help ensure deliveries are completed within agreed customer timelines.
• Update completed and handed-over orders in the relevant systems.
• Follow up with stores and delivery service providers regarding pending orders.
• Reconcile delivery records using proof of delivery (POD) and fulfillment information.
• Maintain accurate records that can be used when resolving customer delivery enquiries or escalations.

Last-Mile Operations

• Coordinate with last-mile teams to support timely order fulfillment.
• Monitor delivery activities and identify operational issues that may affect service quality.
• Conduct routine checks to ensure established procedures and quality standards are followed.
• Help improve on-time fulfillment and overall last-mile service performance.
• Take appropriate action when delivery or fulfillment problems arise.

Reporting & Administration

• Prepare and maintain operational KPI reports.
• Organize, classify, file, and archive documents appropriately.
• Ensure required system procedures are followed consistently.
• Maintain accurate delivery and POD documentation.
• Support reconciliation and reporting activities related to completed and pending orders.

Customer Service

• Provide professional support when handling customer-related delivery matters.
• Help resolve operational issues that could negatively affect the customer’s shopping experience.
• Work with internal teams and service providers to address delivery concerns efficiently.
• Represent IKEA’s customer-service standards throughout the fulfillment process.

Quality & Safety

• Monitor work quality and help ensure operational standards are maintained.
• Ensure equipment used by the team is properly maintained and kept in safe working condition.
• Support a clean and organized working environment.
• Follow applicable workplace health and safety requirements.

Skills Required

Candidates should have:

• Good analytical and reporting skills.
• Strong verbal and written communication abilities.
• Customer-service and problem-solving skills.
• Ability to coordinate with delivery teams, stores, and external service providers.
• Good organizational and document-management abilities.
• Attention to detail when processing orders and delivery records.
• Ability to work in a fast-paced logistics or retail environment.
• A proactive approach to identifying and resolving operational issues.

Education & Experience

• High school qualification or equivalent.
• Approximately 2–3 years of relevant experience in last-mile delivery, logistics, fulfillment, or a related operational role.
• Previous exposure to furniture, kitchen, or home-delivery operations can be beneficial.
• Understanding of furniture delivery and assembly processes is an advantage.
• Good communication and analytical abilities are important for the position.

Who Should Consider This Opportunity?

This position may be suitable for candidates currently working as a Back Office Assistant, Logistics Assistant, Last Mile Coordinator, Delivery Coordinator, Fulfillment Assistant, Operations Assistant, or Logistics Administrator.

Candidates with Dubai or UAE logistics experience and familiarity with home-delivery operations may find their experience particularly relevant.

Job Details

Job Title: Back Office Assistant – Last Mile Logistics
Company: IKEA / Al-Futtaim Retail
Location: Dubai, United Arab Emirates
Industry: Retail / Logistics
Department: Last Mile / Customer Fulfillment
Experience: 2–3 years of relevant experience
Education: High school qualification or equivalent
Employment Location: Dubai, UAE

Important Information for Applicants

Before applying, candidates should review the official employer listing for the latest eligibility criteria, responsibilities, and application deadline. Job requirements may be updated by the employer during the recruitment process.

UAE Job Alert is an independent job-information platform and is not the employer or recruitment agency for this vacancy. Candidates should apply through the official recruitment channel and should never make payments in exchange for a job offer or guaranteed employment.