Job Overview
alfanar Electric is looking for an experienced Senior After Sales Engineer – Circuit Breakers to support customers with technical and service-related requirements in Saudi Arabia. The role involves customer support, technical troubleshooting, service request management, cross-functional coordination, reporting, and continuous improvement.
Thank you for reading this post, don't forget to subscribe!The successful candidate will work closely with customers and internal teams to resolve product and service concerns while maintaining high standards of customer satisfaction and service quality.
Key Responsibilities
Customer Technical Support
- Serve as a key technical contact for customers regarding circuit breaker products and services.
- Respond to customer inquiries through phone, email, and other communication channels.
- Provide professional technical guidance and troubleshooting support.
- Assist customers in resolving product and service-related issues.
After Sales & Service Management
- Create, manage, and follow up on customer service requests and support tickets.
- Assess customer issues based on urgency and business impact.
- Prioritize service requests according to established service standards.
- Escalate complex or critical technical issues to the appropriate teams.
Internal Coordination
- Coordinate with engineering, production, quality, sales, and other relevant departments.
- Ensure customer concerns are communicated accurately to the responsible teams.
- Follow up on open issues to support timely resolution.
- Maintain clear communication between customers and internal stakeholders.
Customer Relationship Management
- Maintain professional and positive relationships with customers.
- Understand customer requirements and provide suitable technical assistance.
- Support customer engagement and service improvement initiatives.
- Collect customer feedback and communicate relevant insights internally.
Data Analysis & Reporting
- Analyze customer service information to identify recurring issues and trends.
- Prepare reports covering service requests, response times, resolution rates, and customer concerns.
- Use data to identify opportunities for improving service efficiency and quality.
Documentation & CRM
- Maintain accurate records of customer interactions and technical issues.
- Document troubleshooting activities, actions taken, and final resolutions.
- Update customer information and service history using CRM or relevant systems.
Process Improvement
- Follow established customer service policies, procedures, and quality standards.
- Support improvements to service workflows and escalation processes.
- Recommend ways to improve customer experience and after-sales service.
- Contribute to continuous improvement initiatives across customer support operations.
Required Qualifications
- Bachelor’s degree in Electrical Engineering or a relevant field.
- 4–6 years of relevant experience.
- Technical understanding of electrical products, preferably circuit breakers.
- Strong customer service and technical communication skills.
- Good problem-solving and conflict-management abilities.
- Strong organizational and time-management skills.
- Ability to coordinate effectively with customers and internal departments.
Key Skills
After Sales Engineering | Circuit Breakers | Electrical Engineering | Technical Support | Customer Service | Customer Relationship Management | Troubleshooting | Customer Engagement | Technical Communication | Service Management | Problem Solving | CRM
Job Location
Saudi Arabia
Company
alfanar Electric
Requisition ID
28644