Technical Product Owner (Customer Engagement Platform) – Dubai Jobs

Al-Futtaim Automotive is hiring a hands-on Product Owner – Customer Engagement Platform (Builder) to design, integrate, and scale its next-generation connected digital ecosystem in Dubai. This technical, builder-focused role unifies customer data, journey orchestration, enterprise CRM systems, and AI-enabled engagement across omnichannel touchpoints.

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Job Details

• Job Title: Product Owner – Customer Engagement Platform (Builder)

• Company: Al-Futtaim Automotive (Digital Transformation & AI Enablement)

• Location: Dubai, United Arab Emirates

• Category: Technology / Product Management / Artificial Intelligence & MarTech

• Employment Type: Full-Time / Permanent

Role Overview

This is an active product-and-build role rather than a vendor management position. The Product Owner will own the platform architecture end-to-end—prototyping, integrating, and deploying a unified, predictive, and personalized customer engagement layer across web, mobile, messaging (WhatsApp), contact centers, and service workflows.

Key Responsibilities

• Platform Architecture & Integration: Design and connect enterprise systems across Customer Data Platforms (CDP), SAP C4C (CRM), Genesys (Contact Center), Kore.ai (Conversational AI), and Microsoft Azure / Power Platform.

• Journey Orchestration: Build customer and vehicle digital state models enabling real-time personalization, lifecycle engagement, and automated trigger-based communication.

• AI & Machine Learning Enablement: Embed AI across platforms, including next-best-action decisioning, workflow automation, content generation, conversational AI, and internal copilots.

• Hypothesis-Driven Development: Prototype, test, and iterate platform capabilities using live behavioral and interaction data to drive engagement, conversion, and retention metrics.

• Cross-Functional Delivery: Collaborate with CX, Data, Digital Engineering, and Automotive Brand teams to manage delivery schedules and optimize cost-to-serve.

Required Skills & Qualifications

• Experience: 8–12+ years of overall technical experience, with 4–6+ years in platform ownership or product management delivering data-, engagement-, and AI-driven platforms.

• System Integrations: Proven hands-on track record integrating CDPs, enterprise CRMs (SAP C4C or equivalent), engagement platforms (Genesys, Kore.ai), and cloud orchestration layers (Microsoft Azure, Power Platform).

• Technical Fluency: Strong background in API integrations, customer identity resolution, data modeling, LLMs, and agent-based AI architectures.

• Industry Background: Previous experience in-house with complex customer journeys (Mobility, Automotive, E-commerce, FinTech, or Telecom).

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, Product Management, Data Analytics, or a related field.

How to Apply

Qualified candidates with hands-on platform engineering and product ownership experience can submit their application through the official Al-Futtaim Careers portal for digital transformation roles in Dubai, UAE.