Reception Supervisor | Al-Futtaim Automotive – Honda | Dubai, UAE

Job Overview

We are looking for a customer-focused Reception Manager / Supervisor to join the Retail Aftersales team in the UAE. The successful candidate will lead the service reception team and help create a professional, welcoming, and efficient environment for customers.

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This role is responsible for supporting a smooth service journey from vehicle arrival through inspection, repair and final handover. You will work closely with Service Advisors, workshop teams and other support functions to ensure customer expectations are met, and vehicles are delivered on time.

Key Responsibilities

• Lead, coach and support Service Advisors, Cost Clerks and Receptionists.
• Maintain a professional and customer-focused service reception environment.
• Coordinate accurate customer and vehicle information between reception, workshop and support teams.
• Monitor daily operations, staff schedules, attendance and shift handovers.
• Review customer feedback, complaints and escalations and support continuous improvement.
• Monitor key performance indicators such as customer satisfaction, revenue, margin, on-time delivery and Fix Right First Time.
• Ensure the customer reception and waiting areas remain clean, safe and organised.
• Conduct team briefings, performance reviews and training activities.
• Work closely with the Aftersales Manager and workshop team to improve service quality and operational efficiency.

Skills and Experience

• 4–5 years of experience in customer service, reception or a related frontline role, preferably within the automotive industry.
• Previous experience supervising or managing a customer-facing or service reception team.
• Strong communication, coordination and problem-solving abilities.
• Excellent customer service and relationship-management skills.
• Ability to manage schedules, daily operations and team performance in a busy service environment.
• Experience working with customer satisfaction and operational KPIs.

Education and Qualifications

• Diploma or degree in Mechanical Engineering, Automotive, Hospitality or a related discipline.
• More than 5 years of experience in a Service Supervisor, Service Support Manager or similar leadership position is preferred.
• At least 3 years of experience in a customer-facing automotive environment.
• Experience in team management and customer experience improvement.
• Good knowledge of Microsoft Office applications, including Excel, Word and PowerPoint.
• SAP knowledge is an advantage.
• Strong attention to detail and ability to maintain accurate customer, vehicle and service records.

About the Role

The Reception Manager / Supervisor will be part of a collaborative Retail Aftersales team operating in a fast-paced service centre environment. The role requires strong teamwork, customer focus, and operational discipline to deliver a seamless after-sales experience.

If you have automotive customer service experience and strong frontline leadership skills, this could be an excellent opportunity to develop your career in the UAE automotive sector.