HR & Administration Manager Jobs in Dubai, UAE

Job Purpose

Lead and manage end-to-end HR operations and administration services, including recruitment, employment contracts, onboarding, employee relations, learning and development, workplace operations, facilities, security, accommodation, and employee services. The role is responsible for maintaining a compliant, efficient, safe, and employee-focused work environment while supporting business continuity and organizational objectives.

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Key Responsibilities

HR Operations & Talent Management

• Manage end-to-end recruitment activities, including job requisitions, position creation, sourcing, screening, assessments, offers, and HR system updates.
• Ensure recruitment activities are aligned with the approved organizational structure and manpower plan.
• Oversee employment and rental manpower contracts, including preparation, validation, renewal, and execution.
• Ensure contracts and HR processes comply with company policies and applicable legal requirements.
• Manage pre-onboarding and onboarding activities, including documentation, system access, induction, and closure of pending requirements.
• Monitor early employee attrition and implement initiatives to improve employee retention.
• Support workforce planning and organizational development initiatives.

Employee Relations

• Manage employee relations activities in accordance with company policies and applicable labor regulations.
• Handle employee grievances, disciplinary matters, investigations, and related documentation.
• Provide guidance and support to line managers on employee relations practices.
• Ensure employee issues are addressed fairly, consistently, and within appropriate timelines.
• Maintain proper records and ensure timely closure of employee relations cases.

Learning & Development

• Identify training and development requirements in coordination with business units.
• Support the preparation and implementation of annual training plans.
• Coordinate training programs, workshops, and employee development initiatives.
• Monitor training effectiveness and maintain accurate training records.
• Prepare relevant training reports and performance updates.

Office & Workplace Administration

• Manage office resources, supplies, workspace utilization, and general administrative services.
• Oversee service providers supporting office equipment, utilities, and workplace operations.
• Monitor utility consumption and identify opportunities to improve efficiency and reduce costs.
• Ensure timely handling and distribution of mail and internal service requests.
• Maintain an efficient and well-organized workplace environment.

Reception & Visitor Management

• Ensure professional and efficient front-desk operations.
• Manage visitor registration and access procedures.
• Ensure compliance with building access and visitor management requirements.
• Maintain a professional experience for employees, visitors, and business partners.

Hospitality & Catering Services

• Coordinate corporate events, workshops, meetings, and training programs with internal teams and external service providers.
• Manage catering services while maintaining required quality, hygiene, and safety standards.
• Ensure meeting and event facilities are properly prepared and available for use.
• Coordinate vendors and service providers to ensure smooth event execution.

Housing & Employee Services

• Manage employee accommodation allocation, move-in and move-out processes, and related administration.
• Coordinate accommodation maintenance and ensure timely resolution of housing-related issues.
• Manage employee transportation services and coordinate with relevant service providers.
• Ensure accommodation facilities meet applicable health, safety, and regulatory requirements.

Security Management

• Oversee physical and electronic security systems, including surveillance and access control.
• Manage security manpower deployment and monitor service performance.
• Coordinate incident reporting, investigation, and resolution.
• Ensure emergency response procedures are implemented and maintained.
• Ensure compliance with applicable security requirements and standards.

Facilities & Maintenance Management

• Oversee preventive and corrective maintenance activities for buildings, utilities, and infrastructure.
• Manage maintenance contractors and service providers.
• Monitor the functionality and condition of facilities and assets.
• Ensure timely resolution of maintenance issues.
• Maintain compliance with HSE and applicable regulatory requirements.

Role Accountabilities

HR Leadership & People Management

• Identify, develop, and retain high-performing employees to strengthen the organization’s talent pipeline and succession capabilities.
• Identify performance gaps and support appropriate improvement or corrective actions.
• Ensure fair and consistent treatment of employees without discrimination.
• Establish performance-based assessment practices focused on planned business results.
• Ensure appropriate delegation of authority in line with company policies.

Operational Responsibility

• Take full responsibility for HR and administration operations and required deliverables.
• Anticipate operational challenges and take proactive measures to prevent issues.
• Make timely and appropriate decisions to maintain operational efficiency and business continuity.

Delivery & Performance

• Deliver agreed objectives and results within required timelines, quality standards, and budgets.
• Drive operational improvements that create measurable value for the organization.
• Exceed business expectations through effective HR and administration management.

Business Planning & Performance

• Translate corporate objectives into practical HR and administration business plans.
• Develop, execute, and monitor annual and development plans.
• Track performance against agreed plans and initiate corrective actions where required.
• Prepare periodic progress and management reports.
• Monitor budgets and expenses to achieve optimum cost efficiency.

Organizational Development

• Support the development of organizational structures based on current business requirements and future growth plans.
• Ensure job descriptions are available and maintained for all organizational roles.
• Support effective manpower deployment and organizational development initiatives.

Process Improvement & Automation

• Develop and maintain effective HR and administration policies, systems, processes, and procedures.
• Identify opportunities for automation and process improvement.
• Promote the effective use of HR technology and IT solutions.
• Encourage adoption and efficient utilization of automated systems across HR and administration operations.

Quality

• Maintain high standards of service quality across HR and administration operations.
• Support the organization’s commitment to quality as a key competitive advantage.

Adaptability

• Adapt to new technologies, processes, management structures, and business models.
• Identify and implement improved approaches to HR and administration service delivery.

Health, Safety & Environment

• Maintain a safe, secure, compliant, and legally appropriate workplace.
• Ensure HR, accommodation, facilities, and administration activities comply with applicable HSE standards and regulations.

Academic Qualification

• Bachelor’s degree in Human Resources, Business Administration, or a relevant field.

Work Experience

• 6–10 years of relevant experience in HR operations, administration, employee relations, facilities, or related functions.

Technical & Functional Competencies

• HR Operations Management
• Recruitment & Talent Management
• Employee Relations
• Learning & Development
• HR Reporting & Ad Hoc Reporting
• Calendar & Event Management
• Presentation Preparation
• Data Management & Archiving
• Document Filing & Records Management
• Issues Management
• Problem Solving
• Data & Analytics
• Work and Purchase Orders
• Vendor Management
• Workplace & Facilities Administration
• Written and Verbal Communication
• HR Systems & Automation
• Budget and Expense Management
• HSE & Compliance Awareness